230 articles tagged with this keyword
News/Call centres
Barclaycard has come under fire over proposals to cut 285 back office and call centre staff and send the work they do abroad.
03 February 2011
Improving cooperation between branch, Internet and call centre channels is the top strategic priority for nearly half of Europe's retail banks in 2011, according to a report from Efma and Finalta
18 January 2011
Only 29% of Western Europeans believe their bank acts as a 'customer advocate', doing what's best for them and not just what's best for the bank's profits, according to a Forrester survey of nearly 21,000 European adults.
11 November 2010
Tesco Bank has inked a five year contract with customer management outsourcing firm Vertex that will see 200 call centre jobs created in Glasgow to support a move into the mortgage market next year.
21 October 2010
North Americans prefer the Internet for carrying out routine banking transactions but when a problem arises they turn to staff in a branch or over the phone, according to a survey from Empathica.
05 October 2010
Spanish banking giant Santander has outlined plans to create around 400 call centre jobs in the UK to support a customer base that has ballooned in recent years.
24 September 2010
The Royal Bank of Scotland has launched a 14-point 'customer charter' designed to rebuild public faith in the part-nationalised giant after a torrid two years.
14 June 2010
Barclaycard is weighing up plans to hand over operations at its Teesside call centre, which houses around 700 staff, to Indian BPO outfit Firstsource.
09 June 2010
A former Bank of America call centre worker has pleaded guilty to stealing high-net worth customer account information and trying to sell it.
Lloyds Banking Group has agreed the sale of its 70% stake in esure to the online insurer's founder and chairman Peter Wood for around £185 million in cash.
11 February 2010
UK supermarket Tesco has launched a job Web site specifically designed to help recruit over 1800 staff for its bank.
05 February 2010
Banking giant HSBC is set to add around 70 staff to its call centre in Edinburgh to deal with Premier Account customers, according to the BBC.
12 January 2010
US Bank says it will open a service centre in Kansas City next year, bringing more than 1100 jobs to the area.
18 December 2009
Even in the age of tweets, texts and friend requests, talking to someone face-to-face is still the preferred method for Americans when communicating with their bank, according to a survey from market research firm Mintel.
13 November 2009
The banking arm of UK retailer Tesco is creating 1000 jobs in Newcastle with the opening of a new customer services centre.
28 October 2009
The overwhelming majority of UK contact centres are storing audio recordings of calls that contain customer credit card details - in direct breach of PCI DSS guidelines, according to a poll from Veritape.
14 October 2009
UK supermarket giant Tesco is set to create more than 800 jobs at its fast-growing personal finance unit by opening a customer service centre in Glasgow.
20 August 2009
Telephone banking customers are being warned about a new low-tech, man-in-the-phone (MitP), fraud technique being employed by criminals.
10 July 2009
Barclays has confirmed that a storage disc array fault at its Gloucester data centre caused its ATMs and online and telephone banking systems to crash yesterday.
17 June 2009
German savings bank Sparkasse KölnBonn has inked a five year deal with prosystemsIT - in which it holds a stake of around 25% - for the provision and operation of VoIP systems.
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