Community

@Dharmesh ... I agree with advent of 5G the neccessity for physical visit might come down.. But if we take into consideration whether 100% of population will have access to 5G 24 x 7, I have my doubts here. 

 Here's my take; Branch as distribution channel will reduce in numbers and morph into experience center and/or place where customers go for complex problems.

Please do share your views

@Ketharaman ..Thank for good blog. Guess Bofa shares your line of thought.  According  to Reuters report dated 16 Feb 2016 , Bofa was planning to add 400 new branches.

One of seasoned manager in a MNC bank coined this phrase ..banking will move to "Click&Mortar" banking instead of Branch or digital banking..