Latest opinions that Freddie McMahon has shared on Finextra

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Freddie McMahon

Director Strategy and Innovation

DF2020 Ltd

Member since

04 Aug 2017

Location

London

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Freddie's opinions

CHATBOTS UNDER-HYPE: THE NEW FRONTIER TO SIMPLIFY COMPLEX KNOWLEDGE PART 2

Just as a reminder, Complex Knowledge is any combination of regulatory, statutory, legal, tax, tariff, policy and procedure matter, which is primarily found within documents. USE CASE: HOUSEHOLDER PLANNING PERMISSION Setting the scene The understandings from this particular use case are universal in terms of Complex Knowledge. The initial sce...

29 December 2017 /ai /regulation Innovation in Financial Services

CHATBOTS UNDER-HYPE: THE NEW FRONTIER TO SIMPLIFY COMPLEX KNOWLEDGE PART 1

The Opportunity The simplification of Complex Knowledge is a paradigm shift opportunity for chatbots, with the potential to bring benefits to every person and every organisation on the planet. The Definition Complex Knowledge is any combination of regulatory, statutory, legal, tax, tariff, policy and procedure matter, which is primarily found w...

22 December 2017 /ai /regulation Fintech innovation and startups

CHATBOTS: FOLLOWING THE MONEY

At this early stage of the chatbot evolution, it is difficult to determine the current state of being able to value chatbot firms. Valuation of new innovations is often influenced on future potential. A study of 16 firms produced some interesting insights. The selected chatbot firms all have successfully raised funding since June 2016. This pro...

16 December 2017 /ai Futuristic Banking

CHATBOTS OVER-HYPE: UNDERSTANDING THE CONSTRAINTS OF NATURAL LANGUAGE PROCESSING

As covered previously, Chatbot Natural Language Processing (NLP) is not underpinned by Artificial Intelligence that is a Singularity, all knowing, god like. Once this is obviously clear then it is important to understand NLP constraints and limitations. The science behind NLP is to take a free-form text or voice utterance, which is a form of B...

08 December 2017 /ai /regulation Innovation in Financial Services

STATE OF THE CHATBOTS MARKET: OVER-HYPED AND UNDER-HYPED AT THE SAME TIME

The Chatbot market has reached an unbelievable state. It is both over-hyped and under-hyped at the same time. There is no doubt that conversation-as-a-service will become the primary means for humans and machines to interact. The changes will eventually be profound impacting everything. As with any monumental change, the early days are wild as ...

02 December 2017 /ai /regulation Digital Banking Trends

CHATBOTS: THE LIMITATIONS OF NATURAL LANGUAGE PROCESSING

The most common misperception about Chatbots is that Natural Language Processing (NLP) is the only method for delivering conversation-as-a-service. Though this is not true, as covered in earlier articles, it is important to understand some of the NLP limitations. The popularity of Chatbots naturally being able to converse with people generally star...

24 November 2017 /ai /regulation Futuristic Banking

CHATBOTS: DIGITAL TRANSFORMATION VERSUS A PARADIGM SHIFT

Chatbots, the human side of artificial intelligence, are showing significant signs of market growth, primarily due to the ability to make material reductions in costs, whilst delivering superior customer interactions. From various sources, the Chatbot market is expected to be worth more than US$1bn by 2023, at a compound annual growth rate of betwe...

17 November 2017 /ai /regulation Futuristic Banking

CHATBOTS AND BLOCKCHAIN START TO CROSS-FERTILISE

There is a very early emergence of Chatbot capabilities being enriched by Blockchain. There are three distinctive use cases: Conversational Customer Consent Certain types of Chatbots provide a viable alternative to dense ‘legal’ content such as Terms of Conditions or Financial Product Conditions. This is relevant where there are customer choices ...

11 November 2017 /ai Futuristic Banking

JUNIPER RESEARCH: COST AND TIME SAVINGS FROM CHATBOTS

Juniper Research believes the emergent evidence from using Chatbots has the potential to replace the tasks of targeted human workers through fluent conversations with human users. They believe that Chatbots will undertake the following key tasks: Handle conversational interactions with human users Seamlessly handoff to human agents Trigger autom...

03 November 2017 /ai /regulation Fintech

FORRESTER RESEARCH THE CHATBOTS ARE COMING THE REVOLUTION OF CONVERSATIONS

Forrester Research has significantly increased its coverage of Chatbots especially for delivering customer service. They are already seeing evidence that chatbots are starting to make a difference where customers used to be frustrated when they get placed in a telephone queue or loop when trying to reach the customer service desk. The ability

27 October 2017 /ai /regulation Futuristic Banking

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