Latest opinions that Quentin Colmant has shared on Finextra

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Quentin Colmant

CEO and Co-founder

Qover

Member since

13 Dec 2023

Location

Brussels

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Quentin's opinions

AI in insurance: a guide to maximising efficiency for a better customer experience

There’s a lot of chatter about AI in the insurance industry and its potential to have a huge impact on how insurance companies operate and the experience they provide for end customers. But AI is set to be a years-long transition. So where do companies start right now? According to a recent EY survey, 99% of insurance players are already investing...

17 July 2024 /ai /startups Artificial Intelligence and Financial Services

3 traps companies fall for when creating an embedded insurance program

No matter what business you’re in, you’re constantly grappling with questions surrounding growth: how can I generate more revenue? How can I drive customer behaviour to create more value? How can I better engage with my customers and build a closer relationship with them? The list goes on and on. Tackling these challenges might look different from...

17 June 2024 /startups Digital Insurance Trends

Why all insurtechs should insource claims and customer care

All insurtechs have something in common: they promise to improve the customer experience over traditional players. And yet I’m surprised to see that many of them have decided to focus more on the tech and building a great digital customer acquisition experience without investing in customer lifecycle management (aka customer care) – and even less i...

15 May 2024 /startups Digital Insurance Trends

The truth behind insurance customer reviews on Google and Trustpilot

Customer ratings can be tricky for any business, but in the insurance industry it poses some unique challenges. For legacy insurers, who are inherently local, customer reviews can be highly volatile – with some branches receiving much better feedback than others. With insurtechs on the other hand, providing a unified customer experience across bord...

18 April 2024 /startups Digital Insurance Trends

Embedded insurance: the path to a global safety net

Insurance is, in theory, one of the most virtuous concepts on earth. It is a natural extension of – or even an improvement on – social security. Everyone pays a small contribution so that when an unlucky event happens to one person, we all contribute to helping them.In that sense, insurance is all about caring and protecting people so that we can l...

21 March 2024 /startups /inclusion Digital Insurance Trends

The promise of insurtech: which business models are emerging as winners

The insurtech landscape has changed quite a bit over the last decade. We're starting to see some business models take off, while others are hanging by a thread. So which ones are most likely to succeed? The word ‘insurtech’ dates back to the early 2010s. Today, some potential contenders have emerged, but we have yet to see a clear industry winner. ...

22 February 2024 /startups /predictions Digital Insurance Trends

From boring to bold: 8 insurtech trends and predictions for 2024

Will we see more insurtech bankruptcies in 2024? How about AI dominating the industry? To put a twist on these trends and predictions articles for the new year, I've broken mine into two parts: Boring predictions: aka trends that most industry leaders agree on Bold predictions: aka what no one else dares to say Let’s start with some you’ve probab...

29 January 2024 /startups /predictions Digital Insurance Trends