Digital Insurance Trends

Customer acquisition, onboarding and engagement, underwriting and risk management, billing and claims – all these areas are being changed by the digital innovations. Digital Insurance Trends is a group for professionals who are interested in Insurance Technology, Fintechs, and Solutions Providers - as well as Global Industry Intelligence.

Ashish Srivastav Insurance lead at GFT

The future of insurance – the hopes and fears of AI

If we look in the rearview mirror, the last few years have really not been particularly good for the insurance sector. The fact that combined ratios are over 100% means that the underwriting performance has not been good and that businesses are effectively making a loss purely from the underwriting and the premiums that they are collecting. Of cou...

29 October 2024 /ai

Quentin Colmant CEO and Co-founder at Qover

3 traps companies fall for when creating an embedded insurance program

No matter what business you’re in, you’re constantly grappling with questions surrounding growth: how can I generate more revenue? How can I drive customer behaviour to create more value? How can I better engage with my customers and build a closer relationship with them? The list goes on and on. Tackling these challenges might look different from...

17 June 2024 /startups

Quentin Colmant CEO and Co-founder at Qover

Why all insurtechs should insource claims and customer care

All insurtechs have something in common: they promise to improve the customer experience over traditional players. And yet I’m surprised to see that many of them have decided to focus more on the tech and building a great digital customer acquisition experience without investing in customer lifecycle management (aka customer care) – and even less i...

15 May 2024 /startups

Quentin Colmant CEO and Co-founder at Qover

The truth behind insurance customer reviews on Google and Trustpilot

Customer ratings can be tricky for any business, but in the insurance industry it poses some unique challenges. For legacy insurers, who are inherently local, customer reviews can be highly volatile – with some branches receiving much better feedback than others. With insurtechs on the other hand, providing a unified customer experience across bord...

18 April 2024 /startups

Quentin Colmant CEO and Co-founder at Qover

Embedded insurance: the path to a global safety net

Insurance is, in theory, one of the most virtuous concepts on earth. It is a natural extension of – or even an improvement on – social security. Everyone pays a small contribution so that when an unlucky event happens to one person, we all contribute to helping them.In that sense, insurance is all about caring and protecting people so that we can l...

21 March 2024 /startups /inclusion

Quentin Colmant CEO and Co-founder at Qover

The promise of insurtech: which business models are emerging as winners

The insurtech landscape has changed quite a bit over the last decade. We're starting to see some business models take off, while others are hanging by a thread. So which ones are most likely to succeed? The word ‘insurtech’ dates back to the early 2010s. Today, some potential contenders have emerged, but we have yet to see a clear industry winner. ...

22 February 2024 /startups /predictions

Quentin Colmant CEO and Co-founder at Qover

From boring to bold: 8 insurtech trends and predictions for 2024

Will we see more insurtech bankruptcies in 2024? How about AI dominating the industry? To put a twist on these trends and predictions articles for the new year, I've broken mine into two parts: Boring predictions: aka trends that most industry leaders agree on Bold predictions: aka what no one else dares to say Let’s start with some you’ve probab...

29 January 2024 /startups /predictions

Sheridon Glenn Global VP, Strategic Markets & Initiatives at Guidewire

Could the future of insurance not be in insurance?

I have previously discussed how insurers are now able to build a more accurate and holistic view of their portfolios, and we have also looked at the technologies available to them as they work towards the levels of data maturity and automation needed to fully achieve this. But what do insurers do with this capability once they have it? The insura...

30 August 2023 /predictions

Franklin Manchester Principal Global Insurance Strategic Advisor at SAS

Say My Name: How personalized customer experiences can elevate financial services

by Franklin Manchester and Julie Muckleroy “Names are the sweetest and most important sound in any language.” Dale Carnegie’s words from nearly a century ago suggest an answer to a question troubling financial services firms: How can they take customer experience (CX) to a level that inspires brand loyalty? In hard times, personalization can make ...

26 July 2023 /payments /cloud

Paul Rusu Director Consulting & Insurance Solutions EMEA at SoftServe

Insurers Start Small Steps to Transition From Legacy IT Systems

Insurance profitability is being squeezed by rising costs and competition, while the ability to do anything material about this is being hampered by outdated technology and working practises. But there are signs this is starting to change. The deployment of the AI and ML capabilities and improved customer interfaces, which could offer considerable ...

20 February 2023 /people /cloud