By Franklin Manchester and Julie Muckleroy “Names are the sweetest and most important sound in any language.” Dale Carnegie’s words from nearly a century ago suggest an answer to a question troubling financial services firms: How can they take customer experience (CX) to a level that inspires brand loyalty? In hard times, personalization can make ...
28 July 2023 /retail /cloud Banking Strategy, Digital and Transformation
Ricardo PonceFinancial Services Industry Manager at SAS
Johnny SteeleHead of Banking, UK & Ireland at SAS
Peter PlochanPrincipal Risk Advisor at SAS
Oana AvramescuGlobal Insurance Solution Lead at SAS
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