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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
I went to my favourite fraud underground forum, bought my favourite Trojan kit (I like Zeus), and then I looked through the Build-a-Trojan checkbox list to see what the next step is. Find hosting. Hos...
European commission acts to ensure that 8 Member States (Cyprus, Greece, Spain, Poland, Romania,Sweden, Luxembourg and Austria) implement EU rules on payment services and public procurement redress ( ...
When you read a definition of Customer Experience you invariably will see two elements - the lifetime experience of the customer, and the total experience of the customer day to day as he engages in t...
I want to ask something to my bank - about some transaction on my credit card account. So I call in to the call center. After the usual niceties exchange, the Support Guy on the phone asks me: SG
http://www.consilium.europa.eu/uedocs/cms_Data/docs/pressdata/en/ecofin/1157 89.pdf VAT directive for equal treatment approved on 13th of July. Now it is time to start driving transposition. Is there ...
A quick focus on Bulgaria to say that two companies have recently won their licenses as Payment institutions: Easypay (www.easypay.bg/en/) and Intercard Finance AD (www.icard.bg) The BNB (Bulgarian ...
The foundation of trust created by banks such as JP Morgan and Goldman Sachs, has taken a real battering lately as a result of sub-prime loans, collateralised debt obligations and credit default swaps...
I am not going to claim mobile payments is going to eliminate cheques at all. To be honest I was more looking for a catchy phrase to start a story of cheques and why mobile might crush the popularity ...
He’s done it again! You got to love Paul the Octopus. To those of you living across the pond and not following football (soccer) news, that’s the cute octopus-turned-oracle that managed to predict ea...
The report of the Expert Group on e-Invoicing only mild-mannerly pointed out that the 3-corner model can limit choices of suppliers and thus be anticompetitive. The view was that the market will for n...
When confidence plummeted along with the value of their investments, people started to track their savings more closely to preserve what they had left. Mostly, they did this online, for two reasons – ...
A consistent theme keeps popping up as I discuss social media innovations with bankers these days. It is increasingly frustrating for innovators who want to use mobile, social media, the web and other...