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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Demise of cash 2011

Cash is as we know expensive, risky, unhygenic, environment-unfriendly and an open invitation to crime, fraud, black and grey economy. Cash handling costs merchants in EU 50 billion a year. Are the consumers and consumer organizations aware of them paying every cent of this largely unnecessary cost? Great progress in Finland in 2011. One seventh d...

/payments

Pat Carroll

Pat Carroll Founder/Executive Chairman at ValidSoft

Keep it private

I found the recent study by University of California, Berkley (UCB) on Mobile Payments: Consumer Benefits and New Privacy Concerns an interesting read (see news report here). It found that an overwhelming 96% of customers surveyed opposed the idea of handing out personal details to retailers when they buy goods using a mobile phone. Whilst retailer...

/security /payments

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Give citizens a choice - and this is what they choose

Strong e-id is often needed when logging in also to non-banking services. Reusing bank e-id also there - especially in the public sector - is something of the most sensemaking aspects of also otherwise much needed public-private co-operation. 2011 was a great year for bank e-id (TUPAS) - the alternative (a state issued smartcard) is not used at al...

/payments

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Return to sender

This is the way to get e-invoicing penetration figures up fast. Return paper and e-mailed PDFs to senders. in the words of Elvis http://dmyoutube.com/watch?v=Z54-QHEZN6E.

/payments

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

e-banking 2002-2011

Noteworthy: - more contracts than citizens in Finland - due to multibank relationships - interesting as e-banking typically carries a monthly fee (some 2€) - but has discounts and is free for young customers (up to 26 typically) - slowing transaction growth may reflect both slower economic growth and above all rapidly growing use of e-invoicing - t...

/payments

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

e-Invoicing - bank sector in Finland 2005-11

Noteworthy: - banks have tremendous selling power - over 200 000 enterprises signed up - about 87% of active enterprises - excellent and improving volume growth (even if Norway and Sweden are ahead in the consumer sector - as invoice senders are not discouraged to charge visibly for having to send paper there) - on EU-level this would mean some 1,8...

/payments

Brett King

Brett King CEO & Founder at Moven

An orderly transition to the new branch state

I guess with a title like 'Branch Today, Gone Tomorrow' it's no surprise that a lot of people think I'm anti-branch. I'm not anti-branch, I just don't drink from the branch kool-aid fountain that goes something like "if only we could find the right formula we'd reverse this trend of not visiting the branch and customers would flock back to ou...

/retail

Martin Bailey

Martin Bailey Technology Product Director at Temenos

Not so fast...

I have recently returned from the IBM Impact conference in Las Vegas. During the scant free time I had available, I took some time out to visit the local Apple store. As in all such stores, you are surrounded by loveliness, and I found myself coveting a shiny new Macbook Air. I blame my wife, because just before I left for Las Vegas, she asked me ...

/security

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Clear e-invoicing message from the European Parliament

Delivered at the Multi Stakeholder Forum: "The European Parliament welcomes the e-Invoicing Initiative and the substantial benefits that it could trigger: shorter payment periods, fewer errors, better collection of VAT, reduced printing and postage costs and business integrated processing. The European Parliament supported from the very beginn...

/payments

Retired Member

Retired Member 

Financial Apps - here to stay?

Apps are fast becoming the emperor’s new clothes of the financial services world – businesses feel the need to have one and few people seem willing to stand up and tell them the truth. A recent article listed the most valuable apps for advisers, however the list contained only a few really “useful” apps and indeed many had very simple functions and...

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