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A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
No restructuring is pain free, especially in the complex business of financial services. And in the aftermath of the crisis, the industry has undergone widespread re-jigging through consolidation, mer...
At their annual ThinkBanking event last Thursday (Sept 9th) in Sydney,the Google Financial Services Team released their latest behavioral research supported by Global Reviews’ Customer Experience Benc...
The French Central Bank has given licenses as a Payment institution to two french companies. This is the first french licenses !!
In a sense, customers never had it so good. Companies are fighting hard over the same consumers, adding to their considerable power. The going’s got tougher for banks which were already striving to d
My 16 year old sports mad son read a book by Ed Smith, an Anglo Welsh county cricketer, over the summer entitled ‘What Sport Tells Us About Life’, and was mightily impressed. The book’s brilliance –
Reading OECD "Forum on tax administration:Taxpayer services sub-group" Survey Report (March 2010). "Why citizens don' use revenue bodies'/governments' e-service" Despite all the...
You may recall in my last blog posting ‘The Wolf is at the Door – if he huffs and he puffs can he blow the bank down?’ we started to explore the scenario of hikes in interest rate and the impact upon...
A couple of months ago my wife, who works for a small start-up, got a brand new laptop for remote access. A small, white thing that looked pretty but, I suspected, came with little security, given tha...
You spend all year long working, and in summer time you deserve some R&R. Option 1: look after holiday packages. Fly charter, book a reasonably priced hotel, and rent a compact car to do some sigh...
Once invoicing has migrated from paper and PDF to structured form - increasingly in the soon ready open global ISO standard - a wealth of productivity enhancing practices can be launched. Examples: -
I don't know about you, but my time is one of my most valuable assets these days. I work long hours, I travel a lot, when I'm home I am struggling to find quality time (and quantity) with my kids, and...
The tightening of banking regulation is one of the biggest side effects of the last financial crisis. While central banks and other regulators are seeing to it that their subjects stick to the letter ...