Community
A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.
As the owner, you will also give up ownership if you leave this group.
Pat Carroll Founder/Executive Chairman at ValidSoft
I was interested to hear this week that the US consumer watchdog, Consumer Financial Protection Bureau, has launched a public website that publishes consumer's complaints about credit cards. Interested because this is a novel approach which attempts to put the customer first and follows a spate of high profile data breaches which have forced the g...
21 June 2012 /security
Retired Member
Successful customer self-service strategies require an understanding of both the ever-shifting technology curve, as well as the timeless funadamentals which motivate human behavior. A recent study by Limebridge, an Australian provider of customer experience solutions, highlights both cornerstones to self service success. Limebridge asked 143 cross-...
21 June 2012
Brett King CEO & Founder at Moven
It was announced yesterday that Facebook is going to start phasing out their Facebook Credits system. If you've been watching my commentary over the last few years, I had entertained Facebook becoming a sort of default currency for the web because of the platform's ubiquity. However, like many things online, users and developers collaborated to cr...
21 June 2012 /payments
The time has come for IT cost reduction through business alignment IT budgets are being drastically cut in all sorts of companies. That's not new. But IT is being asked to deliver the similar sort of service, with probably fewer people and less resources. And on top of that, businesses are rapidly changing to adapt to the new paradigms we are cont...
19 June 2012
Martin Bailey
Confidence is a powerful force. A lack of confidence can be devastating. Have enough confidence and you can achieve absolutely anything. All financial markets are underpinned by confidence. Currency relies on the fact that you have confidence in the issuing central bank. Banks rely on your belief that you can get your money back whenever you like. ...
19 June 2012 /security /regulation
We now live in the age dominated by social media networking channels in which people feel compelled to tell the world intimate details of their daily lives. This inevitably leads to a tendency to over-share which can cause a whole range of issues, from burglars being able to target the houses of those on holiday, to others unwittingly sharing thei...
19 June 2012 /security /retail
If you are a friend of mine and you think I owe you some money, please feel free to take it from my bank account: 10-11-12 98765432. If you were wrong, I'll sort it out myself after you've taken the money from my account. If you were not a friend, well, I'll sort that out too. Hopefully. Even if that takes me hours. The above may sound strange, yet...
18 June 2012 /payments
What is that a bank will be looking for in a core banking transformation programme? Is it only improvement in productivity, efficiency, compliance or something more? This is the question that requires a solid unwavering answer at the very beginning of the project; the business, IT and the management groups must have a clear consistent view. Thi...
17 June 2012 /retail
Every second, 175 fraud attempts take place. Such attempts are no longer about some spotty teenagers having fun - most of the fraud is now committed by well-funded, well-organised (and in some cases - government-sponsored) professional teams. Cybercrime is big business now. Exactly how big is it? Most of online fraud, one way or another, revolves ...
15 June 2012 /security
Cardless ATM withdrawals. Now that RBS/NatWest stole the thunder and even such non-bank companies as Ukash offer cardless ATM withdrawals, Barclays has to catch up. Banks have the luxury of being able to add new functions and services to their own ATMs without getting the LINK network involved. It shouldn't take Barclays long to integrate such a &...
13 June 2012 /payments
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