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Richard Holway adds some pertinent comments to this story on the possibilities for further shake outs and/or consolidation in the BPO marketplace in his post here - many of the players involved in this arena have a big financial services sector focus.
His final comment poses an interesting question:
"Whatever happens to the Metavante stake, we see little to concern UK BPO leader, Capita. It's interesting, isn't it, that Capita, with still relatively little offshore delivery, regularly delivers 12-13% margins, so you'd have to ask what is Firstsource (and some of the other Indian BPOs) doing wrong?"
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Todd Clyde CEO at Token.io
31 January
Roman Eloshvili Founder and CEO at XData Group
Prakash Bhudia HOD – Product & Growth at Deriv
30 January
Ritesh Jain Founder at Infynit / Former COO HSBC
29 January
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