Community
Richard Holway adds some pertinent comments to this story on the possibilities for further shake outs and/or consolidation in the BPO marketplace in his post here - many of the players involved in this arena have a big financial services sector focus.
His final comment poses an interesting question:
"Whatever happens to the Metavante stake, we see little to concern UK BPO leader, Capita. It's interesting, isn't it, that Capita, with still relatively little offshore delivery, regularly delivers 12-13% margins, so you'd have to ask what is Firstsource (and some of the other Indian BPOs) doing wrong?"
This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author.
Sean Forward UK CEO at payabl.
08 August
Julia Khandoshko CEO at Mind Money
06 August
Indra Chourasia Industry Advisor at Tata Consultancy Services (TCS)
Henrik Grim CEO and Co-founder at Mimo
05 August
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.