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If the Misys data are correct we are sitting atop a volcano that is just about to blow! Firstly forty one percent of failed cross-border transactions is appalling! This means that almost every second cross-border transaction is not passing muster. This also raises two very clear and critical issues - transparency and operational risk.
On the transparency side my question is; "Is this failure rate deliberate on the part of the banks?" I assume that the EUR36 a time "cost" is not a real cost but what banks are charging for making the repair. I have enough experience in activity based costing in bank transaction processing to know that this number is certainly well padded. So, being the cynic that I am, it would make sense for a lot of banks to grow their revenues from these failures, however insignificant some of the faults might be. Also, once a payment has failed, how keen are banks on educating their customers to see that the failure does not recur?
On the operational risk side the comment that these cross-border payment failures are "... caused by a number of factors including weak payment initiation controls, poor process monitoring and problems during clearing and settlement" has sent me to "Red-Alert". If this is true, and if this affects almost half of all European cross-border payments then we are sitting on an operational risk disaster of huge magnitude just waiting to happen.
Please someone .... tell me that I am dreaming.
This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author.
Elena Vysotskaia Founder & CEO at Astra Global
03 January
Joris Lochy Product Manager at Intix | Co-founder at Capilever
31 December
Nkahiseng Ralepeli VP of Product: Digital Assets at Absa Bank, CIB.
30 December
Carlo R.W. De Meijer Owner and Economist at MIFSA
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