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If the Misys data are correct we are sitting atop a volcano that is just about to blow! Firstly forty one percent of failed cross-border transactions is appalling! This means that almost every second cross-border transaction is not passing muster. This also raises two very clear and critical issues - transparency and operational risk.
On the transparency side my question is; "Is this failure rate deliberate on the part of the banks?" I assume that the EUR36 a time "cost" is not a real cost but what banks are charging for making the repair. I have enough experience in activity based costing in bank transaction processing to know that this number is certainly well padded. So, being the cynic that I am, it would make sense for a lot of banks to grow their revenues from these failures, however insignificant some of the faults might be. Also, once a payment has failed, how keen are banks on educating their customers to see that the failure does not recur?
On the operational risk side the comment that these cross-border payment failures are "... caused by a number of factors including weak payment initiation controls, poor process monitoring and problems during clearing and settlement" has sent me to "Red-Alert". If this is true, and if this affects almost half of all European cross-border payments then we are sitting on an operational risk disaster of huge magnitude just waiting to happen.
Please someone .... tell me that I am dreaming.
This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author.
Kathiravan Rajendran Associate Director of Marketing Operations at Macro Global
25 November
Vitaliy Shtyrkin Chief Product Officer at B2BINPAY
22 November
Kunal Jhunjhunwala Founder at airpay payment services
Shiv Nanda Content Strategist at https://www.financialexpress.com/
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