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Expert opinions Last 7 days total 40

Oliver Tearle

Oliver Tearle Head of Technology Innovation at The ai Corporation

Generative AI on the Forecourt - Navigating Opportunity and Risk in Fuel and Payments

The fuel industry is constantly changing, driven by new technology and consumer behaviour shifts. While electric vehicles mark a fundamental change in energy use, the immediate challenges and opportunities for forecourt operations and payment systems continue to evolve. Generative AI (GenAI) is emerging within this dynamic environment as a technol...

/ai /payments Artificial Intelligence

Katherine Chan

Katherine Chan CEO at Juice

5 Uncomfortable Truths About SME Lending in 2025

Small businesses do the heavy lifting, but fair access to finance is still out of reach for many. In 2024, gross lending rose 13% to just over £16 billion (UK Finance). But repayments outpaced new loans, leaving a funding gap that hasn’t closed. Debt levels have more than doubled since before the pandemic (OECD, 2024). Many firms now carry liabilit...

/startups /inclusion Fintech

Adam Lieberman

Adam Lieberman Chief AI Officer at Finastra

How to maximize success and ROI with AI projects

A recent survey of 2,000 CEOs revealed that just 25 per cent believe that their AI projects have achieved ROI. Further to this, the IBM poll revealed that just 16 per cent of AI projects have scaled enterprise wide. In some ways, these are stark findings, but they are not entirely surprising. In financial services, many organizations are still gra...

/ai Artificial Intelligence and Financial Services

Diederick Van Thiel

Diederick Van Thiel Visionary Board Member | CEO | NED at AdviceRobo | IKANO Bank | Ikano Insight

The infrastructure of trust: building AI foundations for inclusive, explainable finance

The time is now to focus on AI infrastructure, which will enable companies to scale AI and build a future where humans and multiple AI agents successfully work together. In this blog I share some insights on how we at AdviceRobo do this so you can learn from it and build your own infrastructure of trust with AI. As the world accelerates toward an ...

/ai /inclusion Artificial Intelligence and Financial Services

Erica Andersen

Erica Andersen Marketing at smartR AI

Why Smart Companies Skip Cleaning Data: The AI Secret Your Competitors May Already Know

The digital transformation consultants have sold you a lie. They've convinced executives everywhere that before you can even think about AI, you need to embark on a months-long (or years-long) data cleaning odyssey. Clean everything! Standardize everything! Make it perfect! It's expensive, time-consuming, and worst of all—it's completely backwards...

/ai Data Management 101

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Krystal Little

Krystal Little Founder at Stealth

Scott Harvey

Scott Harvey Managing Director at Murrow Consulting Group

Anika Bajaj

Anika Bajaj Content Strategist at Zopping

Alex Pinto

Alex Pinto VP of Products - core banking at Pismo

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Research Total research pieces 288

Future of Report

The future of payments in major global markets: A mid-decade review

2025 is a significant year for the global payments industry. Marking the midpoint of the decade, and witnessing pivotal trends like the rise of real-time payments, advanced fraud detection and prevention, data portability, and open finance—these interlinked developments will set the stage for innovation through to 2030 and beyond.  The payments industry is now at the tipping point of global innovation, especially with global e-commerce market revenue projected to reach over $4.3 billion in 2025 and grow by 8% (CAGR 2025-2029). Further, by 2026, 5.2 billion people, or more than 60% of the global population, are expected to use digital wallets. The value of global transactions through account-to-account (A2A) payments is also predicted to rise from $1.7 trillion in 2024 to $5.7 trillion by 2029 – an increase of 230%. This will also pave the way for real-time payments to boom, with an expected CAGR of over 35% from 2024 to 2032. Looking at major global markets, the UK has continued to be at the forefront of the global payments revolution, quickly emerging as a hub for open banking as a result of the PSD2 directive and the UK’s pioneering standard. In October 2024, the Data Use and Access Bill was introduced to the House of Lords, signalling the UK’s commitment to bolstering open banking’s data sharing principles. Similarly, a month later, the National Payments Vision was unveiled, charting a clear path for the entire ecosystem to leverage technologies such as AI and DLT. The payments revolution is also taking over Europe. The Instant Payments Regulation (IPR) is rolling out instant payments by amending SEPA and adding specific provisions on instant credit transfers in euro to existing cross-border regulation: the Settlement Finality Directive (SFD) and the Payment Services Directive (PSD2). IPR also demands for Verification of Payee (VoP), confirming a recipient's account details before a payment is made and bringing down increasing numbers of fraud, particularly in the instant payments space. Similar to other regions, the US has made significant steps toward the innovation and interoperability of real-time payments – most recently through the launch of FedNow in 2023, the Federal Reserve’s real-time payment rail. Predictions show a total value of $95 billion in-app social commerce payments by 2030 in the US alone, meaning the integration of open banking is pivotal to maximising the value to be gained from e-commerce. However, the impact of the Trump administration’s strains on the CFPB and how that will effect Section 1033 and open banking in the US will be seen. This Finextra report, in association with Form3, examines the impact of these crucial advancements on the future of global payment schemes in the UK, Europe and the US, highlighting insights from experts at Bank of America, Crédit Agricole, ING, J.P. Morgan Payments, Lloyds, Santander, and Truist.

10 downloads

Impact Study

Reimagining customer journeys: How can banks upscale experience and boost retention?

To stay competitive and better serve their customer base, financial institutions (FIs) must urgently reimagine their customer journeys — from onboarding to the broader lifetime experience — or risk facing a hit to their market share. Technology has significantly transformed the financial services industry, particularly over the last five years. Challenger banks and fintech firms have rapidly gained popularity thanks to their ability to offer fast, simple, digital services. According to data from Plaid, nearly nine out of 10 consumers were using a fintech application in 2023. This percentage will continue to grow.  Financial institutions (FIs) must urgently reimagine their customer journeys or risk facing a hit to their market share. Indeed, today’s customers are more likely than ever to switch primary banking relationships if they do not receive the services they are looking for. Young, digital natives continue to shape this market, with research revealing that 44% of Gen Z customers have changed their primary banking relationship in the last 12 months. The call to competition cannot be ignored.  But how can FIs innovate to meet these demands, while simultaneously running legacy systems? This Finextra impact study, in association with Hyland, explores how financial institutions can:  Reinvent onboarding and Know-Your-Customer (KYC) processes;  Upscale the overall customer journey;  Look to artificial intelligence (AI) for product enhancement and integration; and  Present real-world case studies for each of these objectives. 

52 downloads

Report

PaaS, cloud and instant payments: Navigating the outsourcing question

Today’s institutions are in some ways faced with far greater challenges than ever before. Be it from the demand for ever-faster services; the pressure of always-on compliance; or the need to remain agile and competitive. Is PaaS the holy grail FIs have been looking for?  Outsourcing payments is an increasingly irresistible proposition for FIs. With end-user demand constantly evolving; real-time requirements on the rise; macro-economic trends becoming ever more unpredictable; and the pressure of regulatory compliance ratcheting up, the provision of proprietary payments has become a thorny pursuit.  Enter the stage: cloud technology. By leveraging modern tools and techniques to build, deploy, run, and manage software in a cloud-computing environment, FIs of all kinds can take advantage of scalability, elasticity, and automation. But the benefits of Payments-as-a-Service (PaaS) can extend beyond these practicalities – serving to revolutionise bank operations, unlock broader efficiencies, and enrich the end-user experience.  Mining this potential, however, obliges institutions to navigate some challenges. First, FIs must understand the potential of cloud-native technology as an engine for modernisation and embrace the cultural shift that is triggered by cuttingedge technologies. It may involve training, testing and concerted integration efforts.  Another key challenge is delegation: which tasks should be handed to third parties, and which should remain in-house? Indeed, when systems evolve, FIs must always keep one eye on compliance. As ever, approach and growth potential are directly impacted by the type and size of the institution in question, so approaches should be tailored.  This Finextra whitepaper, produced in association with FIS, evaluates:  The key considerations when placing client transaction data in the public cloud;  The art of delegation: Determining which tasks to offload;  The role of regulation and compliance; and  A PaaS checklist for finding the right solutions and partnerships.    Register to watch the related Finextra webinar, hosted in association with FIS – PaaS, cloud and instant payments in the spotlight: Overcoming outsourcing challenges

95 downloads

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Is Now an Exciting Time for European Instant Payments Progress?

While attending EBAday 2025 in Paris, Sheri Brandon, Global Head of New Business, Worldline, joined the FinextraTV studio to talk about how instant payments have evolved over the last year. Defining the landscape as exciting within European payments, Brandon explained how progress is being made more significantly, especially within interoperability in the face of SEPA deadlines. On top of this, Brandon gave her predictions for future developments and how to stay ahead of rising fraud threats.

Long reads Total long reads 1299

Chris Hayward

Chris Hayward Policy Chairman at City of London Corporation

The UK’s moment to lead digital verification: A roadmap to economic growth and financial security

As London Tech Week unfolds, the spotlight is on the technologies shaping our future, and one of the most important is digital verification. With more of our lives happening online, from banking to healthcare to everyday shopping, the need for secure, reliable ways to prove who we are has never been greater. That’s why digital verification is high...

/security

Henna Cheema

Henna Cheema Researcher at Finextra

Why 65% of the banking industry is not fully prepared for DORA: Key Insights from NextGen Nordics

Set against the dynamic backdrop of the Nordic financial landscape, the NextGen Nordics 2025 event in Stockholm, Sweden on 29 April 2025 featured key findings from Finextra’s latest survey, highlighting the Nordic community’s concerns and aspirations. Real time data gathered from interactive audience polls throughout the event offered live insight...

/payments

Luke Stubbs

Luke Stubbs Partner at Shoosmiths LLP

Mitigating cyber-risks in outsourcing: Contract strategies for compliance and protection

A clear and present danger In recent years, several prominent UK businesses have faced significant technology and cybersecurity challenges and the consequences of data protection breaches. For example, in October 2023, the Financial Conduct Authority (FCA) fined Equifax over £11 million for failing to manage and monitor the security of UK consumer ...

/security

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