Frank Eliason, SVP of social media at Citi, discusses mobile banking, customer service and social media with Finextra.
This video is part of a series Finextra is conducting along with BAI Banking Strategies, in preparation for the upcoming BAI Retail Delivery event in Chicago this October. The videos cover various banks' views on trends affecting their retail delivery - such as customer experience, branch banking, customer data and regulation. You can view additional videos, news and thought leadership articles at BAI Global Connect.