Latest Personal finance News: Finextra Research

Finextra TV/retail

Banking and Fintech; More Partnership than Competition

At one point, as the industry was first evolving in its technological innovation, banks and fintech firms often saw each other solely as competition. In this FinextraTV interview, Sarah Biller, Co-Founder, Mass Fintech Hub and Claire Verville, Head of Ventures & Strategic Partnerships, M&T Bank join the virtual studio to discuss how that has changed. From exploring the history of blossoming partnerships to extolling the benefits of collaboration in the modern era, Biller and Verville narrate the truth of a new interconnected industry of opportunity.

26 February 2025

Finextra TV/predictions

What Are 'Future Safaris' and The 5 L's to Success?

Joining FinextraTV from CES in Las Vegas, Todder Moning, Head of Applied Foresights, U.S. Bank, shares his insights into the innovations at CES and how they inform his team’s view on the future. From explaining the role of futurists in banking to describing his 5 Ls for success, Moning provides his tips for future-proofing in the financial industry.

16 January 2025

Finextra TV/retail

Are Brits sleepwalking into a debt disaster?

Richard Kalas, Client Solutions Director, Retail Banking, GFT, reflects on the latest findings from GFT’s Banking Disruption Index, which highlights the mounting debt that UK bank customers are accumulating – often due to a lack of awareness of interest rates and overdraft fees. In addition, consumers highlight the lack of support from their bank to help them in these financially difficult times, and show a lack of awareness of tools that are being made available by their bank to help them with their hard-pressed finances. Click here for more information: https://www.gft.com/uk/en/news/press-and-news/2024/press-releases/banking-disruption-index

08 July 2024

Finextra TV/retail

CFIT CEO Ezechi Britton MBE on How to Unlock Barriers to Fintech Growth

At IFGS 2024, Ezechi Britton MBE, CEO of the Centre for Finance, Innovation and Technology (CFIT), explores their recently released report on the benefits of open finance, what needs to be done to implement successful change and how open finance will change UK fintech going forward.

06 June 2024

Finextra TV/Personal finance

Citi on the future of customer service.

Frank Eliason, SVP of social media at Citi, discusses mobile banking, customer service and social media with Finextra.

04 October 2011

Finextra TV/Personal finance

The branch is still part of the customer experience

Theresa McLaughlin, EVP and CMO of Citizens Bank, sees the branch remaining a part of the overall bank offering for some time to come.

04 October 2011

Finextra TV/Personal finance

Have banks lost 'that loving feeling'?

Linda Verba, head of retail banking at TD Bank (and considered to be a guru of bank customer service in the US) discusses a 'return to civility' for bank call centres and customer service.

04 October 2011

Finextra TV/Personal finance

Customer experience

Jane Hanson, head of customer experience at HSBC, talks with Finextra about how the bank is involving their client base in improving the overall customer service and management.

12 August 2011

Finextra TV/Personal finance

Pensions, savings and customer behaviour

Philip Warland, head of public policy at Fidelity International talks with Finextra about how policy changes can positively affect UK pensions and individual savings.

07 July 2011

Finextra TV/Personal finance

More than M-Pesa, African banking gears itself for growth

Oti Ikomi, senior VP at Ecobank, a South African-based, pan-African banking group, talks with Finextra about the rise of the middle class in Africa and its affects on the continent's banking industry at Fundtech Insights 2011 in London.

17 March 2011