As it accelerates its branch closure programme, Bank of America is preparing to introduce ATMs that let customers talk to tellers through real-time video technology.
With customers increasingly using their computers, tablets and phones to access banking services, BofA CEO Brian Moynihan has said he plans to close 750 branches over the coming years.
To help bridge the divide, this month the bank will begin rolling out cash machines that combine the offline and online worlds.
The ATMs with Teller Assist will offer customers access to staff via video between 7.00am and 10.00pm on weekdays and between 8.00am and 5.00pm on Saturdays and Sundays. The machines will offer bilingual support in both Spanish and English, with the first teller-assisted ATM installed in Boston this month.
Katy Knox, retail banking and distribution, BofA, says: "This technology gives customers easy, convenient access to ATM banking services with the added option of having a personal interaction and the support of a teller available at the push of a button."
Users will also be able to carry out basic ATM tasks, such as withdrawing cash, depositing cheques and making loan and credit card payments, at any time.