Nordea has inked a five year outsourcing contract with Accenture for the development and maintenance of applications to support the Scandinavian bank's Web sites. Financial terms of the deal were not disclosed.
Accenture says it will help Nordea improve customer service and cut costs at its 30 Web sites, which attract more than seven million monthly visitors, maintaining and developing a Web content management platform based on Microsoft .NET technology.
The vendor will provide the services through local facilities in Denmark and its global delivery network, using centres in Bangalore, India. It will also tap Avanade, a business technology services provider with Microsoft expertise, in which it holds a majority stake.
Henrik Korch, business CIO for marketing, Nordea, says: "This agreement gives us access to skilled resources and the benefits of international expertise in Web application development and maintenance."
Bent Dalager, executive director, financial services group, Denmark, Accenture, adds: "As consumers become increasingly Internet-centric, providing them with a unique online experience is critical to organic growth. Through this agreement, Accenture will support Nordea in pursuing new levels of customer interaction and business efficiency enabled by offshore capacity and deep technology insight."