British banking group Lloyds TSB is outsourcing its human resources (HR) operations to offshore centres in India under a five year deal with UK-based IT services firm Xansa.
Under the agreement Xansa will provide the bank with a range of HR services - including administration and recruitment along with helpdesks for training, advice and guidance and general queries - from its offshore delivery centres in India.
Xansa will also work with the UK bank to develop, host and support new recruitment and management information platforms and to transform HR processes.
The vendor already provides Lloyds TSB with finance and accounting and back office services from its Indian centres.
Xansa says the latest deal is the first multi-process HR outsourcing contract within the UK financial services industry.