HSBC is to use Pegasystems software as a global standard for rules-driven workflow automation across the enterprise.
First wave departments earmarked for introduction of BPM standards at HSBC include the securities, Asia Pacific retail lending and the global payments & cash management businesses.
To support the project, HSBC will be building a 'Centre of excellence for BPM' in both Chicago and India.
Ken Harvey, HSBC’s group CIO, says Pegasystems' SmartBPM product was selected as the enterprise BPM toolset following rigorous benchmarking and proof-of-concept pilots.
"We have selected Pegasystems as the standard tool for our BPM needs based on their proven automation capability, the strength they bring in using the combination of both rules and process engines as well as the scalability of the product," he says. "The ability of their J2EE architecture to support HSBC’s next-generation architecture (R2) was also a critical factor in the selection."