Wachovia moves to outsourced speech recognition platform

US bank Wachovia is to move to an outsourced interactive voice response (IVR) and speech recognition platform from Convergys.

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Wachovia moves to outsourced speech recognition platform

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The Convergys open hosting environment allows clients to create or modify IVR applications from a remote location.

Under the agreement with Wachovia, the bank's current premises-based IVR and speech recognition applications will migrate to the Convergys SpeechPort platform.

Steve Boehm, general manager of Wachovia contact centers, says: "The advanced automated speech recognition program Convergys has developed takes us to the next level in offering our customers the best service possible."

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