12 Results
Ben Goldin Founder and CEO at Plumery
The interconnectedness among several emerging trends in 2026 is noteworthy, with artificial intelligence (AI) and progressive modernisation acting as common threads. One trend that will continue gaining momentum throughout 2026 is the shift from customer-first to human-first banking, which aims to get even closer to the customer by understanding t...
27 November 2025 /retail /predictions
A systematic approach to managing digital products barely exists in traditional banking despite years of digital transformation programmes. Why is this important? Without a mindset shift in product management, banks will continue to remain behind modern digital-first companies in functionality and customer experience (CX). For most incumbents, ...
22 October 2025 /people /retail
Accessibility Beyond the App Digital banking is one of the most powerful tools for financial inclusion, but it has to be done right. In underserved communities, where physical branches are often few and far between, mobile banking creates access where none existed before. People can open accounts, make payments, apply for loans, and build savings ...
22 July 2025 /regulation /inclusion
Neobanks are currently grappling with a changing macroeconomic landscape, increased competition, new regulations and growing their customer base. To succeed, they need to double down on what made them successful in the first place: customer-centricity, speed to market and continuous innovation. Undoubtedly, choosing the right technology platform...
06 June 2025 /startups /predictions
The explosion in the number of super app users over the past decade is staggering: China’s WeChat now has around 1.38 billion monthly active users (MAUs); India’s Paytm has 100 million; Argentina’s Mercado Libre has 56 million; UAE’s Careem has 48 million; and Indonesia’s Grab has 41.9 million MAUs. In 2022, Gartner forecasted that 50% of the ...
08 April 2025 /retail /predictions
In today’s fast-moving world, so many software delivery and implementation projects have evolved to meet the demands of new technologies and changing workforce dynamics, certain practices remain surprisingly stuck in the past. From software development shifting rapidly toward agile methodologies, allowing teams to adapt to evolving needs, to IT in...
19 November 2024 /startups Digital Bank Transformation
Small and medium-sized enterprises (SMEs) are undeniably a cornerstone of global economic growth and innovation. The International Labour Organization recently reported that in most OECD countries, SMEs contribute more than 50% of GDP, with some global estimates placing this figure as high as 70%. Despite their significant economic role, SMEs cont...
09 July 2024 /retail /inclusion Banking
As we reach the end of another eventful year in banking, it’s time to take stock and reflect. From the accelerated fall of high street bank empires, the ongoing fight for market share from both incumbents and their challenger peers, and how everyone is harnessing the power of AI, it’s been quite a ride. Here we give a run-down of some of the most...
11 December 2023 /retail /predictions Banking
The essence of what makes a great bank has not really changed in terms of the purpose they serve. Consumers have always wanted exemplary customer service, a wide selection of products and services, and a safe and secure environment that protects their hard-earned money. But what has changed irrevocably is the way in which these elements are delive...
30 November 2023 /retail Digital Bank Transformation
Creative digital disruption facing the banking sector is set to continue for several more years, certainly until the last of the high street branches closes its door. But how do both long-established banks and newer competitors not only stay in the game, but emerge victorious? It’s all down to one question. One that all banks would have most cert...
20 November 2023 /retail /devops Digital Bank Transformation
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