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The shift towards specialist chatbots has highlighted how organisations are vulnerable to decision distortions and deceptions, with the way their people work deep within the organisation. This vulne...
Conversation-as-a-Service enables an individual to benefit from contextual knowledge expressed directly to them. The individual controls the dialogue through the options they select, which can be enri...
More and more time is being spent by employees interacting with each other, customers, partners and suppliers, as part of delivering projects, products and services. These interactions often relate t...
As conversation-as-a-service gains momentum, it is providing a two-way marketing, sales and services interaction between customers and organisations from both the public and private sector. Being able...
Conversation-as-a-Service is the co-existence of chatbots and humans to deliver value through dialogue. A core consideration is the Conversational User Interface (CUI), which has three purposes: Or...
ISO 9001 is the most widely used quality management standard worldwide. There are over 1m organisations across over 170 countries that are certified to this standard. The latest edition ISO 9001: 20...
We all know that a Standard Operating Procedure (SOP) is a step-by-step set of instructions written by an organization to help workers carry out complex routine operations. Each SOP is aimed to achiev...
As the pace of change continues to accelerate faster and faster, it has become overwhelmingly clear that training is no longer fit for purpose, to address the ever-widening knowledge gap. This is not ...
Within traditional Financial Services there is a common belief that regulation has fundamentally constrained the industry, but at the same time innovation through FinTech has blossomed. The Regulators...
A lot of chatbot projects in regulated sectors, especially financial services, have reached the realisation that Natural Language Processing (NLP) has severe limitations compared to the unabated hype....
Frugal Engineering is the science of breaking up complex engineering processes to reduce the complexity and cost of producing products, without compromising quality. One example of Frugal Engineering ...
There is a very interesting issue related to GDPR that has emerged from the USA. Very simply, USA firms that adhere to GDPR, but do not apply at least the same level of consent to its domestic custome...