9 Results
Richard Kalas Client Solutions Director for Retail Banking at GFT Group
As a founding principle in the creation and subsequent evolution of banks, the importance of security cannot be understated. It is this importance that has led banks to develop a range of industry-leading security measures to ensure the financial safety and protection of their customers. As time and technology has evolved, so too has the means wi...
29 November 2023 /retail /crime
Despite customers’ concern about banks using AI, they still want to make the most of opportunities the technology offers the banking sector, new research finds. The new research focuses on the innovation led by artificial intelligence (AI) and how it is affecting the experience of the modern banking customer. As we continue to witness the ongoin...
05 September 2023 /retail Artificial Intelligence and Financial Services
Anthony Jenkins, founder of 10X Banking, recently discussed the state of modern banks and how they could be considered "museums of technology". Whilst it is true that many banks could benefit from improvements to their digital infrastructure, the statement does not capture the entirety of the situation. One could compare banks, especial...
20 July 2023 /retail
In the second part of this blog, I examine how banks can improve their offerings for customers travelling abroad. Whilst traditional banks may think that consumers use neobanks abroad and then return to their traditional bank once home, the research paints quite a different picture. It indicates that 18% now use their neobank as their main current...
09 May 2023 /retail Banking
Whether it is spending money whilst on holiday, sending cash to friends or relatives in foreign countries, or making payments during business trips abroad – bank cards are no longer used for domestic purposes only. The pace of change in the way we spend money in foreign countries has been exponential. Only a decade ago, consumers relied on transfer...
03 May 2023 /retail Banking
It’s safe to say the economic challenges facing banking customers have only been exacerbated in recent weeks and months. The UK has officially entered recession, the cold winter months have meant the cost of energy is squeezing household finances more than ever and wider cost-of-living challenges continue to impact consumer spending. As a result o...
16 January 2023 /retail
The spread of digitalised services for banking has grown omnipresent. Banks expanded their services into online support and digital banking services as the rise of fintech and challenger banks sparked innovation sector-wide. These services have increased customer satisfaction concerning traditional institutions, however, consumer trust remains low...
03 January 2023
Like its predecessor open banking, open finance aims to promote competition among financial providers, drive digital innovation and promote new, open, data-driven services. The ultimate beneficiaries are customers who should enjoy greater access to enriched and tailored products and favourable pricing models customised for the individual’s needs. ...
10 June 2021 /regulation /retail Banking Strategy, Digital and Transformation
Some people are pointing to the disappearance of the global financial services system as we have known it. The incursion of new players is even leading people to talk about the end of banking. It is difficult to predict what banking of the future will be like or what role traditional institutions will play in the new world order, but it will certa...
18 May 2021 /retail Banking Strategy, Digital and Transformation
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