85 Results
Alex Kreger Founder & CEO at UXDA
I found 3 key findings in Capgemini and Efma annual Retail Banking Report 2016 about banking customer experience, which I want to share with you. 1. Banks are focused on older customers leaving Gen Y less satisfied Despite of overall positive customer experience growth (up to 50% in last 2 years in Central Europe and Eastern Europe) Gen Y is 20%...
28 September 2016 /retail Innovation in Financial Services
Many job titles have disappeared throughout history, and the reason for that is technology. The idea behind technology was to make human life much easier and more convenient, e.g., calculating incredibly complex numbers, waking up to your favourite tune, contacting people from a remote location, to name just a few. All the technological progress y...
12 September 2016 /people /retail Innovation in Financial Services
We are constantly discuss that financial design should be clear, simple and helpful in solving user issues. Traditional banks agree, but they wonder why we have to constantly repeat what appears to be so obvious. Actually, this reaction puzzles me, because, in reality, I rarely see a user-centered design in modern banking services. I recently got...
29 August 2016 /payments /retail Innovation in Financial Services
I wrote this article because of an incident that happened to my friend last week; let's call him Steve. Steve wanted to buy a house by taking a loan at a bank he desired, but, in the end, he used another bank. I thought, it’s just a common thing because the offer by the other bank was better. Surprisingly, my friend denied this, saying the proposa...
22 August 2016 /people /retail Innovation in Financial Services
Have you ever thought why people are bad at understanding and planning their finances? Why is their debt almost as big as their pay check? Why they are so reckless with their money after a payday? Answer is simple — humans are economically irrational and it’s perfectly normal, because economics is not in our nature. Our brain is lazy on doing calcu...
19 August 2016 Innovation in Financial Services
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