106 Results
Alex Kreger Founder & CEO at UXDA
There's no doubt about the huge potential and possibilities of conversational banking and Artificial Intelligence (AI) in banking. Though it's rarely discussed, its proper integration determines whether it will make customers’ lives better than ever before OR become deadly dangerous if applied without human centricity. A radical paradigm shift is ...
10 February 2021 /retail /predictions Artificial Intelligence and Financial Services
The pandemic created a monumental shift from physical to digital by accelerating the natural progress many times over. People have adopted new behaviors that will become habit-forming. Just being digitally developed is not enough to ensure the existence of any financial company. Extreme customer-centricity is becoming a MUST to adapt to the post-p...
04 January 2021 /retail /predictions Digital Banking Trends
The digital age has opened more opportunities for development and growth as ever before. This challenges the banks to adopt a new mindset, business approach and innovative technologies to take their services to the next level. Success in tackling these challenges relies on customer trust and loyalty. How to become a loved digital brand that provid...
07 September 2020 /people /retail Digital Banking Trends
As many as 78% of companies fail at their digitalization goals*. In the process of digital transformation the main focus usually is on the product, innovation and digital technology. But, in the digital age, customers are the ones who decide the product's fate. If it doesn't live up to their expectations, it will be quickly replaced with a user-ce...
28 July 2020 /retail /covid-19 Banking Strategy, Digital and Transformation
The crisis we are facing has fast-forwarded the finance industry several years ahead. In just a few days, a great digital customer experience became the main differentiator between demanded financial products and failures. Companies that overcame the COVID-19 crisis successfully were the ones that digitalized quickly and focused all their efforts ...
21 July 2020 /retail /covid-19 Banking Strategy, Digital and Transformation
We are living in a very competitive age. There are all kinds of digital financial services to choose from, and plenty of new ones enter the market every year. Customers are overwhelmed with the choices, and their expectations are constantly rising. For many entrepreneurs, this turns out to be a dead end, leading their businesses to bankruptcy. Mea...
11 February 2020 /retail Digital Banking Trends
There are two different approaches to gain business success. One worked in the recent past and the other works in the digital present. Marketing age In the recent past, FMCG (Fast-Moving Consumer Goods) products dominated the market and determined business principles, user behaviors and the mindset of successful entrepreneurs. One of the core chal...
15 January 2020 /markets Banking Strategy, Digital and Transformation
Digital technology disrupts the financial industry and all bank branches could be closed by 2034. Digital disruption focuses on customer expectations and behavior, which is a game changer. We see global banking digital transformation, but it is not always customer-friendly. Why? We believe it's because of a lack of an Experience mindset. Disruptio...
26 March 2019 /people /retail Innovation in Financial Services
It can be a major challenge to adapt a financial company to the fast-paced digital world. For some, it’s not only about success in the future but a question of existence. At the same time, there are hugely successful companies that are achieving extraordinary results with minimal resources. What’s their secret? After analyzing their approach, we’v...
08 January 2019 Banking Strategy, Digital and Transformation
What if there was a banking solution designed by Apple? Would all the other digital financial solutions be forced out of business? There are rumors about what would happen if Google, Apple, Facebook or Amazon (also referred to as GAFA) decided to enter the world of banking. My team decided to put this idea into action and dare to use UX design met...
20 September 2018 /retail /devops Innovation in Financial Services
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