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Alex Kreger

Alex Kreger Founder & CEO at UXDA

Big Tech or Big Curse on the Banking Experience?

An unpleasant thing recently happened to me. My Facebook account was stolen a few days ago despite 2FA. And now Facebook blocked it and needs 30(!) days to explore the situation and maybe unlock my profile. What if the same thing happens to your bank account? Only at critical moments can you feel how much power Big Tech has on your life and how de...

/retail /markets Digital Banking Trends

Alex Kreger

Alex Kreger Founder & CEO at UXDA

TERRA (LUNA) Disaster: What the financial industry can learn from CX perspective

The sudden crash of the Terra stablecoins Luna and UST ranked among the top 15 most valuable cryptocurrencies has proven to be a very painful lesson for the financial world. People need trustworthy financial services that are stable and won't make people lose their entire life savings in 24 hours. But, for a financial product to guarantee trust, w...

/crypto /markets Cryptocurrency Insights

Alex Kreger

Alex Kreger Founder & CEO at UXDA

Digital Insurance Trends: Customer Experience Restarts the Industry

More and more companies from different industries are evolving from a product-based marketing mindset to one focused on the customers' experience. This is because in an experience economy of the digital age people don’t buy products or services but the experiences and emotions behind them. Unfortunately, the insurance industry is not exactly assoc...

/people /markets Digital Insurance Trends

Alex Kreger

Alex Kreger Founder & CEO at UXDA

Banking Must Adapt to Experience Economy that Drives Crypto-Madness

Pandemics hastened the transition to a purely digital economy. Cashless transactions, decentralized crypto coins, e-wallets, digital banks, and e-commerce are all the rage. It looks like digital provides the main explanation to the nature of the changes around us, but in reality it hides key essence. Let's take cryptocurrency for example. Few peopl...

/crypto /markets Banking Strategy, Digital and Transformation

Alex Kreger

Alex Kreger Founder & CEO at UXDA

Digital Banking Customer Experience Trends Humanize the Industry

Many customers are used to seeing the banking industry as soulless, focused only on making a profit. However, inspired by new technological opportunities, financial companies have made significant progress towards meeting their clients, carefully studying their needs and introducing innovative ways to meet them. There is still a lot of work ahead...

/devops /predictions Digital Banking Trends

Alex Kreger

Alex Kreger Founder & CEO at UXDA

How Human Values Implementation Can Improve Customer Experience in Financial Services

There are millions of digital products around us, but most of them do not have their own face, and have no story, all of which makes them boring and confusing. How can we change this situation? Unfortunately, there are no magical killer features to do so, as others may think. It is more important for us to breathe life into financial services by a...

/devops /predictions Banking Strategy, Digital and Transformation

Alex Kreger

Alex Kreger Founder & CEO at UXDA

Build a Premium Financial Brand by Learning Design from Apple

Apple tells us a fantastic story about how a small company that started out serving Silicon Valley became the largest and most famous company that forms our world. I believe that Apple's strength is not in the company's size or the number of employees. The key to the company's success is its focus on design and innovation. What if I tell you that ...

/retail /startups Banking Strategy, Digital and Transformation

Alex Kreger

Alex Kreger Founder & CEO at UXDA

Improving Customer Experience in Banking is Useless if These 7 Blind Spots Exist

One financial company spent half a million and two years developing a new application, but after launch, customers abandoned it. The reason is that there are seven internal factors that often sabotage all huge investments and efforts to create a successful digital product that provides positive customer experience. So let's find out why even great...

/people /retail Banking Strategy, Digital and Transformation

Alex Kreger

Alex Kreger Founder & CEO at UXDA

Can Banking for Children Save our Future and How Should it Work?

Almost 60% of all working-age Americans have no retirement savings. Four in ten adults couldn’t cover a $400 emergency expense in the U.S.* Adults struggle to manage their finances, but they want to see their kids grow up as successful people with good financial habits. At the same time, 49% of parents don’t know how to discuss finances with kids ...

/people /retail Banking Strategy, Digital and Transformation

Alex Kreger

Alex Kreger Founder & CEO at UXDA

AI-Powered Contextual Banking CX Requires a Radical Paradigm Shift

There's no doubt about the huge potential and possibilities of conversational banking and Artificial Intelligence (AI) in banking. Though it's rarely discussed, its proper integration determines whether it will make customers’ lives better than ever before OR become deadly dangerous if applied without human centricity. A radical paradigm shift is ...

/retail /predictions Artificial Intelligence and Financial Services

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