Alex Kreger Founder & CEO at UXDA
Apple tells us a fantastic story about how a small company that started out serving Silicon Valley became the largest and most famous company that forms our world. I believe that Apple's strength is not in the company's size or the number of employees. The key to the company's success is its focus on design and innovation. What if I tell you that ...
22 September 2021 /retail /startups Banking Strategy, Digital and Transformation
One financial company spent half a million and two years developing a new application, but after launch, customers abandoned it. The reason is that there are seven internal factors that often sabotage all huge investments and efforts to create a successful digital product that provides positive customer experience. So let's find out why even great...
19 May 2021 /people /retail Banking Strategy, Digital and Transformation
Almost 60% of all working-age Americans have no retirement savings. Four in ten adults couldn’t cover a $400 emergency expense in the U.S.* Adults struggle to manage their finances, but they want to see their kids grow up as successful people with good financial habits. At the same time, 49% of parents don’t know how to discuss finances with kids ...
15 March 2021 /people /retail Banking Strategy, Digital and Transformation
There's no doubt about the huge potential and possibilities of conversational banking and Artificial Intelligence (AI) in banking. Though it's rarely discussed, its proper integration determines whether it will make customers’ lives better than ever before OR become deadly dangerous if applied without human centricity. A radical paradigm shift is ...
10 February 2021 /retail /predictions Artificial Intelligence and Financial Services
The pandemic created a monumental shift from physical to digital by accelerating the natural progress many times over. People have adopted new behaviors that will become habit-forming. Just being digitally developed is not enough to ensure the existence of any financial company. Extreme customer-centricity is becoming a MUST to adapt to the post-p...
04 January 2021 /retail /predictions Digital Banking Trends
The digital age has opened more opportunities for development and growth as ever before. This challenges the banks to adopt a new mindset, business approach and innovative technologies to take their services to the next level. Success in tackling these challenges relies on customer trust and loyalty. How to become a loved digital brand that provid...
07 September 2020 /people /retail Digital Banking Trends
As many as 78% of companies fail at their digitalization goals*. In the process of digital transformation the main focus usually is on the product, innovation and digital technology. But, in the digital age, customers are the ones who decide the product's fate. If it doesn't live up to their expectations, it will be quickly replaced with a user-ce...
28 July 2020 /retail /covid-19 Banking Strategy, Digital and Transformation
The crisis we are facing has fast-forwarded the finance industry several years ahead. In just a few days, a great digital customer experience became the main differentiator between demanded financial products and failures. Companies that overcame the COVID-19 crisis successfully were the ones that digitalized quickly and focused all their efforts ...
21 July 2020 /retail /covid-19 Banking Strategy, Digital and Transformation
We are living in a very competitive age. There are all kinds of digital financial services to choose from, and plenty of new ones enter the market every year. Customers are overwhelmed with the choices, and their expectations are constantly rising. For many entrepreneurs, this turns out to be a dead end, leading their businesses to bankruptcy. Mea...
11 February 2020 /retail Digital Banking Trends
There are two different approaches to gain business success. One worked in the recent past and the other works in the digital present. Marketing age In the recent past, FMCG (Fast-Moving Consumer Goods) products dominated the market and determined business principles, user behaviors and the mindset of successful entrepreneurs. One of the core chal...
15 January 2020 /markets Banking Strategy, Digital and Transformation
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