Alex Kreger Founder & CEO at UXDA
When banking executives confront the challenges of digital transformation, a familiar frustration emerges: “Why are customers complaining about our digital services?” While some bank employees blame customers, the true issue lies in the complex and unintuitive interfaces these customers face. Common Customer Complaints About Digital Banking Apps D...
05 August 2024 /people /retail Innovation in Financial Services
The usage of Customer Journey Mapping (CJM) has been a topic of debate. While some dismiss it in digital service design as a mere formality, others see it as an indispensable tool for crafting successful digital products. Moving beyond guesswork, CJM is proving to be a transformative tool, shaping the future of financial tech in profound ways. Aft...
29 July 2024 /retail /devops Banking Strategy, Digital and Transformation
The concept of super apps has revolutionized the way users interact with digital services, integrating various functionalities into a single, cohesive platform. Initially coined by Mike Lazaridis in 2010, a super app offers a seamless, integrated experience by leveraging the unique capabilities of its platform. This article explores the huge poten...
22 July 2024 /retail /markets Innovation in Financial Services
As I mark my 8th anniversary as a blogger on Finextra, I am filled with immense gratitude and pride. It's been an incredible journey of sharing knowledge, sparking discussions, and exploring the dynamic world of banking and financial technology. I extend my heartfelt gratitude to the Finextra community for your unwavering support, engagement, and i...
17 July 2024 /people /retail Banking Strategy, Digital and Transformation
The modern banking executive faces a pervasive challenge: how to innovate effectively in a rapidly evolving digital landscape. They are increasingly drawn to the allure of cutting-edge technologies─from AI and blockchain integration to cloud-based infrastructure and open banking APIs. However, when creating digital financial products and services,...
08 July 2024 /retail /predictions Innovation in Financial Services
Integrating AI into banking services will obviously revolutionize the user experience in financial services, offering real-time advice and 24/7 transaction monitoring. However, this shift not only enhances user experience but also addresses critical data privacy concerns. Unlike traditional cloud-based AI, on-device AI, as introduced by Apple, pro...
25 June 2024 /retail /predictions Artificial Intelligence and Financial Services
Customers demand seamless, intuitive, and personalized banking experiences, with 72% emphasizing personalization as “highly important,” and 77% of banking leaders agreeing it boosts retention. Yet, financial institutions face outdated systems, strict regulations, repetitive interfaces, and growing cybersecurity threats. This article explores the t...
17 June 2024 /retail /devops Digital Banking
In an increasingly competitive banking industry, the focus is often on improving front office solutions: desktop and mobile banking applications. However, a critical, yet frequently overlooked aspect is the back office – the core systems that keep the bank's engine running. According to a World Economic Forum report by Bain & Company, only 1% ...
10 June 2024 /retail /devops Banking Strategy, Digital and Transformation
Many products around us appear to be highly successful. However, sometimes this success is just an illusion. Iconic brands such as Kodak, Nokia, and Blockbuster serve as stark reminders that past success does not guarantee future relevance. These companies, once leaders in their industries, failed to adapt to the evolving digital landscape and cus...
03 June 2024 /retail /predictions Digital Bank Transformation
Software vendors are crucial. They provide digital solutions to help banks operate efficiently and meet customer expectations. However, while ready-to-use solutions offer speed and convenience, they often fall short in delivering a tailor-made user experience that aligns with a bank's unique brand, strategy and customer needs. How can banks choose...
27 May 2024 /retail /devops Banking Strategy, Digital and Transformation
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