307 Results
Paul Penrose Head of Research at Finextra
Is it just me, or is the offshore call centre a sinister new ploy by Big Business to frustrate awkward customers? I’ve got no empirical data to back up this wild assumption, but it seems that every time I’m patched through to an overseas operator it’s when I want to cancel a subscription, or query a strange new debit from the service provider that...
01 May 2008 /retail Whatever...
In his ever-informative BankerVision blog, Lloyds TSB's James Gardner reports back from the latest TTI Vanguard meeting on technology trends in Canada. He was particularly struck by a presentation that posited the transformation of the mobile phone from a communications device to a smart personal server. During the presentation, a linux handset ...
01 May 2008 /payments /retail Futuristic Banking
More than 300 consumers who are active Internet users participated in a survey conducted by the Society for New Communciations Research, focusing on how customer care influences brand reputation given the widespread adoption of social media. Top findings include: • 59.1% of respondents use social media to “vent” about a customer care experience...
29 April 2008 /retail Trends in Financial Services
Withdrawing funds from a Barclays cash machine today I noted that the UK banking group has added a trademark to its ‘hole in the wall’ branding. Barclays Bank first dispensed with the ATM acronym for its cash machine stock in 2006, preferring to re-label the machines with the more colloquial phrase ‘hole in the wall’. The initiative was dreamt up b...
29 April 2008 /retail
Nice to see that plain old Tom Glocer has been upgraded to the more commanding Thomas H Glocer in his new role as chief of Thomson Reuters.
28 April 2008 /wholesale Where are they now?
Don Callahan, Citigroup's chief administrative officer, has taken strong exception to a news item in the Financial Times which reported that the universal bank had sought advice from Hewlett-Packard about how to revive its business without splitting up the company. "For the record, Citigroup has long been a client of Hewlett-Packard for vario...
28 April 2008 /retail /wholesale
Who says crime doesn't pay? Jerome Kerviel, the rogue trader allegedly responsible for $7.3 billion losses at SocGen, has got a new job - as a computer consultant. Kerviel is working for LCA computer consultancy in the Paris suburb of Levallois, hired by the same man who hid him from journalists after the SocGen scandal broke. He was offered the j...
28 April 2008 /regulation /wholesale Where are they now?
Enterprise spending on Web 2.0 technologies will surge over the next five years, growing 43% each year to reach $4.6 billion globally by 2013, according to a new report from Forrester Research. Currently, large businesses are spending more on employee collaboration tools than customer-facing Web 2.0 technologies, but Forrester expects that trend t...
24 April 2008 /retail Finance 2.0
The newly-merged Thomson Reuters combo made an inauspicious start to its first day's trading yesterday. Brokers, spooked by the rising tide of red ink and job losses in the investment banking sector, responded with a clamour of sell notes, sending shares in the company tumbling on its market debut. But just how far did the stock fall? The answer t...
18 April 2008 /wholesale Finextra50 fintech index
The CEBR forecast for 20,000 credit crunched job losses in the City of London has been trumped by a new analysis from JPMorgan property analysts which puts the total number of redundancies at something closer to 40,000. To be fair, JPMorgan's figures embrace a wider definition of the 'City', taking in Canary Wharf and some parts of the West End, an...
15 April 2008 /wholesale Finextra50 fintech index
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