Amit Dua Assoc VP & Head of EMEA Finacle Infosys at Infosys Technologies Ltd
The banking sector's approach to social media thus far can broadly be described as 'willing but watchful'. That's understandable, considering the compliance risks of committing to a medium where regulatory boundaries are still fuzzy. The reputational backlash to some first-mover efforts also hasn't helped. But that picture is changing rather rapid...
23 January 2014
Mobile hardware sales and shipment statistics are arguments that have now become peripheral to the case for mobile banking. So let's hone the focus a little bit. Around 590 million customers banked on their mobile phones in 2013. In just four years that number will cross a billion, equivalent to about 15 percent of all global mobile subscribers. Mo...
17 January 2014
In 2011, global banking ROE dropped to 7.6%, significantly below the average cost of equity. Industry profitability is currently hovering at around 8%, down from the pre-crisis levels of 14-15%. Revenue growth continues to be weak, if not in decline, across most markets. The cost-to-income ratio, on the other hand, seems stuck at an unhealthy lev...
12 September 2013
A “segment of one” strategy won’t work unless it is backed by a superior customer proposition, one that’s built on deep customer understanding, superior products and services and effective communication. But, hang on. How can banks – all offering near identical commodities – create a product that stands out? A 4D model of product innovation says t...
18 June 2012
Amidst all the hype surrounding the digital consumer and the phenomenon that is Generation Y, it is easy to lose sight of who your customers really are. This is something that banks must beware of. For while it’s incredibly exciting, Gen Y is not the only segment, perhaps not even the most profitable segment that banks need to serve Today’s bankin...
13 June 2012
You can build your own Mustang on the Ford website. From top to bottom. I wonder what Henry Ford, the man who gave us the assembly line would say to that. Remember his legendary words: "Any customer can have a car painted any color he wants so long as it is black."? A couple of hundred years after mass production technology changed the g...
07 May 2012
My earliest impression of banking was shaped by a branch manager in a venerable State-owned Bank that my family had favored for generations. I don’t know how he did it, but he knew almost every customer – and there were thousands – by name and made each one feel valued. This, at a time when technology hadn’t yet made its way to the branch! Decades...
03 May 2012
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