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The cost-of-living crisis isn’t just affecting customers – it is having a massive impact on financial services. Typically, banks are accustomed to navigating disruption and managing risk. Yet, the new wave of challenges sparked by economic permacrisis is forcing banks to adapt their internal processes at speed to keep up with evolving customer dem...
06 June 2023 /retail /inclusion Data Management 101
Running a business is never just about delivering a product people want. While fulfilling needs is important for a business to survive, building positive customer relationships is necessary for an enterprise to thrive and expand. It is the quality of human relationships and the customer’s affinity with your brand that influence their willingness t...
06 June 2023 /people /sustainable Business
Introduction As businesses increasingly recognize the benefits of having their own payment gateways, the demand for comprehensive knowledge on building and operating such systems has surged. Whether it's to reduce service fees, cater to underserved regions, or overcome technical limitations, understanding the intricacies involved in developing a pa...
31 May 2023 /payments /markets Banking Strategy, Digital and Transformation
A few weeks ago, the Treasury's consultation into the Regulatory Regime for Cryptoassets closed. First published back in February, the consultation asks for views on the Government’s intended regulations of cryptoassets. This is the second main stage in crypto regulation – moves to regulate stablecoins, where used as a means of payment, are alread...
30 May 2023 /payments /regulation Cryptocurrency Insights
Curbing deposit limits for bank customers via Post Offices is an easy win, but for true progress in national anti-money laundering (AML) efforts there is still more to do It makes sense to implement some quick fixes to support efforts to combat fighting financial crime, but a bolder approach may be required in light of the UK regulator’s move to cu...
25 May 2023 /regulation /crime
Over the past decade, the fintech industry has experienced a significant surge, primarily driven by the absence of dependable customer service, outdated interfaces, and limited innovative tools and features. The Driving Force Behind Banking Development Banking as a Service (BaaS) has the potential to facilitate rapid and effortless expansion of ser...
24 May 2023 /payments /retail Banking Strategy, Digital and Transformation
The increasing availability of data in the finance industry provides firms with the opportunity to gain deeper insights into market trends, customer behaviour, and exposure to risk. With the help of advanced analytics and machine learning, finance firms can use this data to improve their decision-making processes, increase efficiency, and ultimate...
24 May 2023 /security /crime Banking Regulations
The payments industry is at a crossroads. It’s witnessed many shifts: from the barter system to cash, from cheques to cards, from cards to digital banking and payments. Payments are now faster, more efficient, and more inclusive than ever before, with customer preferences being the primary driver for modernization. But competition is fierce, there...
23 May 2023 /payments /regulation
The projected increase in fraudulent transactions is estimated to be $6.5 billion between 2021 and 2027, and its impact on the finance industry is expected to be significant. Financial institutions are prioritizing proactive fraud prevention as they seek effective solutions to minimize fraud and enhance the overall security of their clients. Mach...
17 May 2023 /payments /retail Banking Strategy, Digital and Transformation
Cryptocurrency Ethereum, in early 2021 processed over one million transactions a day, a figure that stayed relatively stable in recent years. It is a meteoric growth, given its humble beginnings in August 2015. The use of digital tokens and decentralised systems powered by blockchain technology has exploded over the years, giving rise to issues li...
10 May 2023 /crypto Cryptocurrency Insights
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