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From adopting AI for personalising customer experiences to chatbots responding to customer queries, banks and financial institutions are turning to new technologies to streamline their operations and keep up with the changing customer landscape. At the same time, customers also want more than these new technologies. For certain queries, customers ...
19 March 2021 /covid-19 /predictions Customer Service 2015-2019-2025
Over the past three months, the main cryptocurrency has tripled in price. Experts have named the conditions under which it would grow twice more this year. On the night of March 18, the Bitcoin price again approached the $60K mark. The first cryptocurrency began to actively grow in price after it had broken the $20K mark in December last year. The...
19 March 2021 /inclusion /crypto Cryptocurrency Insights
The UK is a very natural home for fintechs, because it has held the position of a global, and entrepreneurial finance powerhouse for several decades. According to Innovate Finance the UK is still very much front and centre of mind when it comes to attracting fintech VC money, with $4.1 billion in investments coming into play in 2020. The UK also f...
19 March 2021
As a quick recap, in my last article I talked about the brilliance of using software to turn mobile devices like smartphones and tablets into payment terminals. There’s a myriad of benefits that positively impact everyone in the payments ecosystem, from card schemes to banks, PSPs, merchants and the consumer. One of the most critical benefits of...
18 March 2021 /payments /crime Fintech
There is no denying that the world has changed, resulting in the way we manage our businesses changing too. We all are aware of the perils and the negative impact of the global pandemic across all business sectors. However, the global BFSI sector has seen more volatility, security risks and operational perils than others. Recently Zensar hosted a...
17 March 2021 /cloud Banking Strategy, Digital and Transformation
Embedded Finance is big news for brands. This new wave of the fintech revolution allows non-finance brands to embed financial services within their own product ecosystems. Simple API integrations, plus the simplicity of one-stop-shop Embedded Finance 'platform' operators, mean that businesses of virtually every size can use financial services to b...
17 March 2021 Embedded Finance
Today’s consumers of financial services know what they want, and that’s a customer experience that is both fast and frictionless. If they can’t get this from traditional banks, then there are any number of digital alternatives out there ready to deliver this service. Banks understand the nature of this challenge all too well. They don’t need to b...
16 March 2021 /devops Open Banking
In July 2020, a group of sixteen major European banks from five Euro countries announced the launch of the European Payments Initiative (EPI) with the aim to create a unified payment solution for consumers and merchants across Europe. EPI’s stated long-term ambition is to become a new standard means of payment for all transaction types. This includ...
12 March 2021 /payments The future of Payments in Europe
After the correction, the flagship digital coin continues to recover in price and at 13:30 traded at $55.1K. On February 28, the price of Bitcoin fell to a local low of $43.5K. This happened after the cryptocurrency reached a historic high at $58.3K on February 21. Volatility in quotations are accompanied by various statements of media personaliti...
12 March 2021 /inclusion /crypto Cryptocurrency Insights
I recently reviewed one of the best books written on AI to date, AI Super-Powers, where a brief history of AI is explored across the four waves of evolution experienced over the last few decades. From chess-playing, payments, making friendships, medical diagnoses, and help with investing money, AI continues to play a much broader role across many ...
12 March 2021 /regulation /retail
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