4 Results
Wayne Butterfield Global Head of Intelligent Automation Solutions at ISG
As well as many other challenges, banks faced a deluge of loan requests throughout the pandemic as individuals and businesses struggled with the effects of lockdowns and furloughs. In response, many banks looked for ways to increase their use of automation. In many cases, banks' use of automation has been so successful that they are looking to exp...
22 March 2022 /retail Banking Strategy, Digital and Transformation
It’s been a challenging couple of years for most of us, and banks have come under specific pressures as they adapt to working from home, new and increased security threats and greater pressure to present customers with a seamless and efficient digital and phone-based service. Now, banks are starting to look to the future, and ways in which technol...
29 October 2021 /retail /predictions Artificial Intelligence and Financial Services
Conversational AI has huge potential for improving customer service and overall customer experience in the retail banking sector. Customer experience remains an area where traditional banks lag behind their challenger rivals. It’s these newer banks that continue to dominate customer service rankings (as we can see in Ipsos’ latest service quality ...
09 September 2021 /retail Artificial Intelligence and Financial Services
The pandemic has supercharged the issues traditional banks have been wrestling with for years. The biggest of these is how to make a profit from consumer banking while providing an excellent customer experience. Driven by the open banking revolution, retail banking has become an ultra-competitive sector. There’s a huge demand for digital, easy-to-u...
16 June 2021 /retail /predictions Banking Strategy, Digital and Transformation
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.