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Steve Morgan

Steve Morgan Banking Industry Market Lead at Pegasystems

How Will Banks Communicate the End of COVID-19?

When coronavirus hit the UK earlier this year, banks were incredibly quick to respond to their customers’ needs, with offers of mortgage freezes, payment holidays and loans. In fact, Britain’s high street banks have granted almost 1.5 million consumers payment holidays who are struggling to repay their credit cards and personal loans during the co...

/retail /covid-19 Customer Service 2015-2019-2025

Steve Morgan

Steve Morgan Banking Industry Market Lead at Pegasystems

How agile can lending and advisory capabilities be?

The response of the UK government, like many others, has been opening up government backed loan support for businesses. As of the first week of June, over £31bn has been borrowed, although the Coronavirus Business Interruption Loan Scheme (CBILS) has an approval rate of only around 50%. The government’s alternative scheme prepared for smaller bu...

/people /covid-19 Operational Risk Management

Steve Morgan

Steve Morgan Banking Industry Market Lead at Pegasystems

Bouncing Back in Financial Services: Looking After Your Customers and Your Employees

With most businesses having to shut up shop almost overnight as a result of COVID-19, thousands of people have either been furloughed or lost their jobs and are struggling to make ends meet. Understandably, their cashflow issues are leading to a deluge of enquiries to their banks, relating to loan concessions and restructuring, short-term cash disb...

/retail /covid-19 Customer Service 2015-2019-2025

Steve Morgan

Steve Morgan Banking Industry Market Lead at Pegasystems

How banks can use technology to improve operational resilience in uncertain times

If the events of the last month have taught banks anything, it is that they need to be prepared for every eventuality. The speed at which the global economic situation has changed since the beginning of the year has been unprecedented, as has the need to adapt to this new world. Now, the immediate focus for banks (as with all organisations) is the...

/retail /covid-19 Banking Strategy, Digital and Transformation

Steve Morgan

Steve Morgan Banking Industry Market Lead at Pegasystems

How banks can thrive in the era of frictionless banking

Today’s consumers have a propensity for laziness, or to put it more positively… ease and immediacy! But who can blame us? Technology now allows people to bank on their phone instead of visiting a branch, with a most transactions being possible without needing to leave the sofa. So, to survive and thrive, what is the next step that banks must take ...

/retail Online Banking

Steve Morgan

Steve Morgan Banking Industry Market Lead at Pegasystems

Are challenger banks transforming the lending market or just providing digital makeup?

The short answer is yes…. sometimes to both. However, there is a huge change underway and enough evidence to suggest that customer and competitive pressure alone will drive more change, even without further regulatory updates. Globally, and in the UK, margins in the lending market are feeling the pressure. Slow credit growth (currently at 2.5% in t...

/retail Disruption in Retail Banking

Steve Morgan

Steve Morgan Banking Industry Market Lead at Pegasystems

New banking tribes as a result of Open Banking have arrived

Open Banking has fundamentally changed the game for all of us in the banking and financial services sector. With shifts involving customer data, naturally there have been concerns as organisations transform, from how they can get a sufficient return, to the need for security, to the need to adhere to the new regulations. However, Open Banking has ...

Open Banking

Steve Morgan

Steve Morgan Banking Industry Market Lead at Pegasystems

Intelligent Automation Is the Customer Service Differentiator For Banks

Artificial Intelligence, Robotic Process Automation, Intelligent Automation, Blockchain, Tokenisation, Machine Learning - banks are struggling to work out which technologies are most suitable for their needs and which they should prioritise in order to get the most out of their investment. In some ways, this has always been the case with technolog...

/ai Artificial Intelligence and Financial Services

Steve Morgan

Steve Morgan Banking Industry Market Lead at Pegasystems

EU’s Fifth Anti-Money Laundering Directive: what the crypto-asset sector needs to know

The EU's Fifth Anti-Money Laundering Directive (“5AMLD”) will subject certain participants in the crypto-asset sector to regulation for anti-money laundering (AML) and counter-terrorism financing (CTF) compliance purposes. While it most crypto-asset companies will not be ready to comply by 10 January 2020 (the date EU member states are required to...

/regulation /crypto The future of Payments in Europe

Steve Morgan

Steve Morgan Banking Industry Market Lead at Pegasystems

How Can Banks Bring Business Credit and Lending Services into the 21st Century?

The history of credit and lending to business customers dates right back to Mesopotamia when the very first payday loans were used by farmers and the code of Hammurabi defined how the interest charged on silver loans was to be regulated. In more recent times, technologies including online lending have been as transformative as those first laws stam...

Banking Strategy, Digital and Transformation

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