42 Results
Barley Laing UK Managing Director at Melissa
The world was already speeding into the digital age before Covid-19. However, the pandemic has supercharged the process prompting financial services companies to improve engagement with their customers across all digital channels. The reason - consumers are increasingly worried about visiting high street branches in the current climate and recognis...
07 August 2020 /regulation /identity Digital Identity Management
The financial services industry is in unchartered territory as it attempts to plot a path through the current pandemic. Financial institutions are having to make big decisions at speed about how they operate and service customers during this challenging time, along with how they plan for a post COVID-19 world. At least with most decision makers wor...
21 May 2020 /regulation /covid-19 Data Management and Governance
Time pressure and cost are two big issues faced by those in financial services as they seek to ensure compliance with a proliferation of new know your customer (KYC) and anti-money laundering (AML) regulations. One of those that recently became law is the Fifth Anti-Money Laundering Directive (5AMLD), with its focus on strengthening transparency ru...
10 February 2020 /regulation Digital Identity Management
When the debate in financial services turns to artificial intelligence (AI), reality often gets lost in the excitement, with enthusiastic talk about over ambitious uses of the technology rather than what it can effectively deliver today. By being smart with AI, and not attempting to get AI to ‘do it all’, it’s possible for the banking world to leve...
21 January 2020 /ai Artificial Intelligence and Financial Services
The financial services industry must ensure compliance with a plethora of national and international regulations, particularly those related to KYC and AML, which can be very costly in terms of both time and money. Existing regulations and the pipeline of new directives pose a potential issue for start-ups and SMEs because they often don’t have th...
17 September 2019 /regulation Banking Strategy, Digital and Transformation
Hot on the heels of the Fourth Anti-Money Laundering Directive (4AMLD), the fifth version (5AMLD) is set to become law throughout the EU on 10 January 2020. With a focus on strengthening transparency rules, this mandate will further deter the concealment of funds and enable the EU to remain one step ahead in the fight against financial crime. 5AML...
16 August 2019 /regulation Banking Strategy, Digital and Transformation
In an increasingly competitive mobile-first world, it’s time for banks to be ethical with the data customers entrust to them – obeying relevant rules and regulations, as well as leading the way in delivering best practices in customer service and convenience. Otherwise, customers will vote with their feet and take their business to those financial...
20 May 2019 /regulation Banking Strategy, Digital and Transformation
Innovation has not occurred at a rapid pace in banking as it has in other industry sectors. Over a year down the line from the introduction of open banking it’s only fairly recently that we have started to see the first signs of the innovation it promised in helping to improve services for customers in the digital age. One of the most prominent ha...
26 April 2019 Banking Strategy, Digital and Transformation
Recent research points to an increase in financial crime as criminals take advantage of access to billions of compromised data records for sophisticated application fraud attacks targeted at financial institutions. The research we carried out with the AITE Group in 2018 found that 13 billion data records were stolen or lost in the US since 2013, wh...
08 April 2019 /regulation Banking Strategy, Digital and Transformation
Study after study highlights personalisation is what consumers increasingly expect from the brands they engage with. For example, research from Epsilon reveals that 80 per cent of consumers are more likely to do business with a company that offers personalised experiences. With online financial institutions that rises to 89 per cent, and for those...
13 March 2019 /retail Banking Strategy, Digital and Transformation
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