94 Results
Andrew Beatty Head of Wealth, Retirement & International at FIS
Harnessing the power and potential of AI in regulatory compliance for financial services can give banks a competitive advantage in today's data-centric world. Let's see some practical examples. Here are three primary and practical ways that Artificial Intelligence use cases can be applied to best capitalize on the value, power, and potential of nex...
30 April 2019 /ai /regulation Digital Banking Trends
These top 4 trends of AI in regulatory compliance for financial services can give banks a competitive advantage in today's data-centric world. Innovative technologies leveraging Artificial Intelligence (AI) empower the automation of regulatory compliance and business processes; analysts view this type of automation as a top trend for financial inst...
25 April 2019 /ai /regulation Digital Banking Trends
Customer communications (for better or for worse) have an impactful role in the Customer Experience (CX), and they affect customer loyalty. It's time for banks to seize this as an area of opportunity, and strategically re-engineer their processes for creating, managing, and enhancing interactions with customers (including alerts, notices, social m...
11 April 2019 Banking Strategy, Digital and Transformation
Disruptive technologies are challenging traditional bank business models and changing how banks interact with their customers. Cores are being modernized, and artificial Intelligence (AI) and machine learning (ML) technologies are automating, refining and optimizing processes. Meanwhile, digital and mobile-only direct banks have surged in populari...
28 March 2019 /retail Disruption in Retail Banking
The famous line "What we've got here is failure to communicate" from Cool Hand Luke (1967) serves as a warning shot in the current blitzkrieg of Digital Transformation for banks. As financial institutions are charging toward ever-increased market share growth and maximized operational efficiency, through lofty and worthy aspirations of di...
14 March 2019 Digital Banking Trends
Like nuts and bolts, automated processes and decision making must be “part and parcel” to securing and delivering frictionless digital customer experiences in the banking delivery model of today (and tomorrow). Keys to accomplishing this include instituting Robotic Process Automation (RPA) upon legacy solutions/processes, as well as leveraging dat...
28 February 2019 /retail Disruption in Retail Banking
The Gartner "Hype Cycle" has long been a good way to look at capabilities and think of whether we are in the early days, in the hype, when a new technology has promise but the standards and surrounding ecosystems cannot yet support widespread adoption. Once out of the hype cycle, the new tech brings a fundamental change in capabilities t...
14 February 2019 /retail
The turn of the year offers a perfect opportunity to review the past 12 months and to anticipate what might happen in the next 12. So, how was the past year for the UK banking and payments sector and what lies ahead of us in 2019? The year open banking arrived 2018 will be remembered as the year in which open banking became a reality in the UK. How...
09 January 2019 /retail Trends in Financial Services
"How satisfied are you with your bank?" is a staple question in Voice of Customer (VOC) surveys. However, one question that is almost never asked is "How proactive is your bank in reaching out to help you with your unique financial goals?" A handful of banks are emerging as leaders in this respect, becoming proactive by deployi...
12 December 2018 /retail Digital Banking Trends
"Arthur Clarke once observed that cave dwellers froze to death on beds of coal.This is the opening statement of Carla O'Dell and C. Jackson Grayson's book "If Only We Knew What We Know." At the time, their focus was the internal transfer of knowledge, particularly around best practices. However, the quote is just as applicable today...
29 November 2018 /retail Digital Banking Trends
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