Andrew Beatty Head of Wealth, Retirement & International at FIS
Winston Churchill tells us never to waste a good crisis. While it’s hard to find good in the current COVID-19 pandemic, challenging times do prompt us to question the status quo and find new answers, more quickly. Our financial world has been able to weather this global crisis thanks to always-on digital banking services. We’re at an inflection po...
11 June 2020 /retail /covid-19 Digital Banking Trends
What’s next: As software goes the way of services, how can financial institutions best take advantage of these investments? Leveraging today’s technologies can help FIs elevate the Customer Experience (CX) with personalized and integrated communications. In my Goodbye Software, Hello Service blog, I talked about the rise of digital-only startup ...
04 June 2020 /retail /covid-19 Banking Strategy, Digital and Transformation
Maxwell Maltz told us that, “Most 'crisis situations' are opportunities to either advance or stay where you are.” With that in mind, which banks are best placed to move ahead after the current crisis? Early 2020 was a time when most banks were embarking on digital strategies, in varying degrees. Then the COVID-19 pandemic struck and suddenly every...
21 May 2020 /retail /covid-19 Banking Strategy, Digital and Transformation
“The only certainty is that nothing is certain,” wrote Pliny the Elder about two millennia ago. Few would challenge this sentiment, particularly these days – in fact this perspective may be more relevant now than ever. In the business of banking there’s a continuous flow of new regulations, advances in technology, and shifting customer expectations...
07 May 2020 /retail /cloud Banking Strategy, Digital and Transformation
In the banking industry, the core system contains vital records for the business. It is the beating heart of the operation, so its “life expectancy” had better be built for the long haul. McKinsey estimates that about 70% of banks are reviewing their core platform to enable real-time processing and remain relevant in a digital world – but with the...
23 April 2020 /retail /sustainable Banking Strategy, Digital and Transformation
We live in an era of platforms. Many sectors, including financial services, are embracing platforms as a new and better way of doing business. Banking as a Platform (BaaP) is nascent but the benefits of “platformification” show the direction of travel for the industry. Banks that are not yet prepared for this new era must start to be soon. Bankin...
06 April 2020 /retail /cloud Fintech
In the digital age, parents are often taught by their children. While Baby Boomers are digital immigrants, Millennials/Gen Z/Gen Alpha are all digital natives. Each generation uses the same technology but their relationship with it differs markedly. Boomers grew up seeing technology; Millennials and forward grew up knowing technology. In a similar...
19 March 2020 /retail /cloud Banking Strategy, Digital and Transformation
One thing that banks are not lacking is data. Adding events and event streams into the mix, both the volume and the quality of data will increase exponentially. In today’s data-driven world, banks adopting new core banking solutions with event-based architecture (EBA) will gain a distinct advantage over banks that don’t. ► See also my related blog...
05 March 2020 /ai Open Banking
The next phase of digital banking is upon us. Banks and fintechs clamor to deliver unique and differentiating user experiences built upon the latest “API-first” omnichannel banking platform, but realize that it’s still difficult to stand out and be distinctive in a crowded field. Even the most sleekly designed front-end quickly starts to look like...
20 February 2020 Analytics in Banking
We've all been there – wherever there is. Those times we find ourselves away from home, on a business trip, or vacation, or just lost and too proud to ask for directions. We're somewhere we've never been before, looking for a street name or an address or a recognizable landmark to know where we are. If you've ever tried to navigate your way throug...
06 February 2020 Digital Banking Trends
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