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Playing Catch-up With Retail? Open banking is more akin to a journey than a destination. Almost all retail banks have a roadmap for modernization, and many are making good progress, with innovative so...
Why Commercial Lending Must be Digital and Real-Time When the Internet age arrived, banks became known for using leading-edge technology to solve complex business challenges. In the decades since, the...
Digital transformation isn’t only about retail banking. Commercial banks also need to transform. Let’s face it, most of the conversation about digital banking transformation is dominated by retail. Pe...
In a financial world that’s increasingly open and subject to ever-emerging competition, there’s a compelling case to be made for the importance of “ecosystem” participation and collaboration. This blo...
The financial services industry has entered a new era where technology determines the brand experience, what customers do, and where they go next. Jim Marous, co-publisher of The Financial Brand sugge...
Why a Bank’s Customer Experience (CX) Must Reflect Its Brand and Values Commodities are widely available products that are bought and sold, interchangeably. In the early 19th century, the economist Da...
New Business Models, Low-Code Development and More APIs As historian James W. Loewen puts it: “I’m looking forward to the future, which is a good thing, because it’s coming.” This is the second of m...
Digitalization Becomes the Baseline! Last year, the financial services industry went into overdrive to keep businesses afloat and help customers in great need. Digitalization programs accelerated rapi...
Managing change is not easy. This is true for most organizations, and especially for banks. But, as management guru W. Edwards Demining bluntly stated, “It is not necessary to change. Survival is not ...
In the words of famed singer-songwriter Bob Dylan, “The Times, They Are A Changing.” In this blog we examine how pricing models are changing and emerging, both in terms of consumer behavior in general...
As the global financial services industry accelerates towards real-time payments, banks must find a way to keep up. Banking expert, advisor and futurist Brett King suggests that “The best service in f...
… and why does it matter to incumbents. Challenger banks are the world’s hottest start-up. Banking Tech suggests there are 102 challenger banks in the U.K. alone, three of which have achieved the “u...