Chris Principe CEO at APB, Inc.
Customer Care, YES! - Customer Service, NO! Yes, you heard me right, Customer Care, if you are not doing this then you are falling behind. The old view of Customer Service, which was difficult to get right, is based on a totally reactive way of managing your customers; needs replacing. Customer Care is a proactive approach for anticipating your cl...
18 September 2013 /sibos Innovation in Financial Services
Retired Member
An efficient and effective trade finance market is vital to a country's prosperity and to the survival of thousands of individual companies in the supply chain, but it is an incredibly clunky, paper-based world. The set of documents and processes has remained largely unchanged for decades, supporting traditional letters of credit and guarantees. T...
18 September 2013 /payments /sibos Innovation in Financial Services
The Standards Forum celebrated its 10th birthday in style including a rousing rendition of “Happy Birthday” led by Andrew Muir, who looked like he was enjoying just a bit too much! The Standards team also used the event to formally launch the iPad app, called the “ISO 20022 adoption mApp”, or as I like to call it, an App called Mapp. Download it...
18 September 2013 /sibos Standards Forum
Welcome to hump day. Day 3 of Sibos and we are closer to the end than we are to the beginning. I’m running on fumes now, waiting for my second wind to kick in. Another packed agenda on the Standards Forum. Who’s ready for some fun? We kick off with Professor Poppe again. Today Tom will be talking about how the standards are responding and evolvi...
SWIFT is celebrating the 10th anniversary of the standards forum at Sibos in grand style with, amongst other things, a cake. The idea of bringingn practitioners, vendors and standards developers together was a great one and over the years has proven well worthwhile. But why do we need this forum? Firstly it's a great place to help identify where w...
17 September 2013 /payments /sibos
Big data An interesting clash appeared during the earliest conference sessions at Sibos: the standing-room-only Innotribe kickoff was scheduled against a session on Big Data. I can only think that Big Data has now moved from innovation to business as usual and certainly that is what the participants seemed to be saying. Innotribe does have a sessi...
17 September 2013 /sibos
We arrived at the Standards Forum stand bright and early for a team briefing. Very impressive always. This year the corrugated cardboard makes way for recycled wooden crates. Looks a bit like a loft in the Village. What will they think of next? Quick sound check; Two. One-two. One. Two. One-two; and we’re ready to rock and roll. Most of the sess...
17 September 2013 /sibos Standards Forum
Today, we start off with Professor Poppe again at 9am. Today Tom is talking about reference data. I’m particularly interested to hear about the role of standards in big data, clearly one of this year’s buzzwords of choice. Immediately following Tom is Tim Lind, another Sibos regular, who is moderating a session called “Stability or agility? The tr...
Global Trade has never NOT had a Golden Age ... Trade is the driver behind everything that happens and the reason why it happens. Trade is the reason that people have expanded across the globe. Trade is the reason that new innovations happen and then are spread to everyone. Trade is the motivation for acquiring knowledge and with it wealth. Throug...
16 September 2013 /sibos Innovation in Financial Services
One of the best sessions at Sibos today came from McKinsey, who for the third year in a row fielded Philip Bruno and Marc Niederkorn to forecast what’s likely to happen to payments over the next few years. It was pretty upbeat stuff on the whole. They believe that payments revenues will grow about 7% a year, adding around half a trillion dollars...
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