210 Results from 2016, /retail
Retired Member
The banking industry still has a black eye - but it’s more painful for some than others. Lasting repercussions from the global crisis, the emergence of non-banking digital disruptors, and impatient, tech savvy customers with low levels of loyalty and high expectations have redefined a ‘new normal’ in day-to-day banking. Responding to omnichannel...
02 August 2016 /retail
Shyam Khandelwal Business Analyst at HSBC
Background on Smartphones market dynamics IN the recent years, mobile phones have turned out to be one of the best inventions by men. Today, its difficult to think about life without a mobile phone in hand. Smart phones have given different meaning to most of the activities these days, be in banking, travelling, personal upkeep, keeping in contact...
30 July 2016 /retail
Just as I was about to move away from my tentative foray in the psychology of saving I was exploring the other week, my eye was caught by a Google alert about a newspaper article that rapidly brought my blood to boiling point. Behold: "How the 50-20-30 rule will stop YOU from ever being out of pocket again: Experts share a simple yet savvy mo...
26 July 2016 /retail
Alex Bray AVP, Omni-Channel Acquisition & Servicing at Genpact
You cannot have missed the latest craze for Pokémon Go. Hordes of zombified individuals are wandering around your city, staring at their mobile devices. They are hunting for Pokémon. These ‘pocket monsters’ are animated characters which users collect, train and fight. Users visit PokéStops and Pokémon Gyms hoping to catch wild Bulbasaurs, Pidgeot...
25 July 2016 /retail Innovation in Financial Services
The Peer to Peer (P2P) payments space is accelerating in the Fintech age. More and more companies are addressing the consumers' problems from multiple angles. 1. First, there are the traditional payment firms that are focused on tapping into a prominent pain area for banking customers. Venmo (now Paypal), Paypal, Dwolla, FiServ PopMoney, ClearXchan...
24 July 2016 /payments /retail
Following my call for action of a few articles ago I’ve decided to do something about it. Since the industry won’t listen to me faster and set up new ways of studying how their customers truly feel about money I’ve decided I’ll take it upon myself to execute on “Emotional Banking”. Granted, nothing will be valuably scientific and my research utter...
18 July 2016 /payments /retail
The number of companies employing a chief digital officer (CDO) to drive their technological development is soaring, and the financial services sector is getting in on the act. With a real understanding of both technology and emerging consumer trends, this new breed of executive may finally bring true digital innovation to the industry – but even ...
15 July 2016 /regulation /retail Innovation in Financial Services
Alex Noble Account Director at McAfee
Wanting a change from Brexit articles (too many of them are just too much speculation), I was looking back at some of the news stories from earlier in the year that I’d meant to blog on but hadn’t managed to. One of those was HSBC UK’s introduction of voice biometrics (see Finextra: “HSBC to roll out voice and Touch ID to 15 million UK customers”)...
14 July 2016 /security /retail Innovation in Financial Services
David Andrzejek VP Vertical Solutions at Datastax
The financial services industry has arguably the most ground to make up to modernise its digital offering. As such, IT directors will have already saved the date of the EU’s open banking directive, otherwise known as PSD2, which will introduce clear guidelines for financial institutions to use application programming interfaces (APIs) to advance p...
13 July 2016 /regulation /retail
Financial Industry has always been driven by technology. Whether it was advent of ATM machines, Credit Cards or any new innovation, Banks have always adopted to better serve its customers. Recently we hear all about Financial Technology (Fintech) revolution, the companies with commitment to excellence and a superior customer experience. Fintech co...
08 July 2016 /retail
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