210 Results from 2016, /retail
Retired Member
Is wealth what you have today or what you'll have next year? Evidence suggests the former, particularly when interest rates are low. More than what you own in cash, property (heading for a bubble) or gold, (in a dip) what you love often gives the best value. ‘Passion assets’ ranging from classic cars to fine wine are providing a steady return f...
08 September 2016 /retail
Richard Carter Managing Director at Equiniti Credit Services
The recent Competition and Markets Authority (CMA) report on the state of the UK banking market had a number of things to say about future direction, though perhaps the most important was the endorsement of open APIs and, in particular re-enforcing the commitment to Payments Services Directive 2, or PSD2, to use the common abbreviation. But what
04 September 2016 /payments /retail Innovation in Financial Services
Remember the good old days? When your trusty banking customer was loyal, low interest rates dictated competitive advantage and a customer’s main gripe was that you were the only shop on the high street closed on a Saturday afternoon? How things have changed. Now, customers expect the same level of service from their banks as they do their shops, re...
30 August 2016 /retail
Alex Kreger Founder & CEO at UXDA
We are constantly discuss that financial design should be clear, simple and helpful in solving user issues. Traditional banks agree, but they wonder why we have to constantly repeat what appears to be so obvious. Actually, this reaction puzzles me, because, in reality, I rarely see a user-centered design in modern banking services. I recently got...
29 August 2016 /payments /retail Innovation in Financial Services
Graham Seel Principal Consultant at BankTech Consulting
Everyone likes to think they’re strategic. And that they can be tactical when they need to. When it comes down to it, though, how many of us are really either? How often have you heard someone ask what the strategy is, only to be told “this is a tactical project, so there’s isn’t a strategy”? What nonsense that is! There is no real tactical initia...
25 August 2016 /retail Innovation in Financial Services
Jack Burrows Senior Consultant at Capco
Banks should avoid treating the delivery of CMA and PSD2 APIs as just another compliance project and instead take the same approach as when delivering new customer products such as mobile banking apps or mortgages On August 9, the Competition and Markets Authority (CMA) released the final report on its investigation into the retail banking market....
23 August 2016 /retail
Jamie Campbell Commercial lead at Bud
Good ideas are the cornerstone of innovation and progression. They create giddy excitement in meeting rooms around the world and turn failing businesses into successes stories. So why aren't companies having more of them? And why are good ideas so difficult to come by? There are plenty of causes, I'm sure, but this is one that's been overlooked fo...
22 August 2016 /retail
I wrote this article because of an incident that happened to my friend last week; let's call him Steve. Steve wanted to buy a house by taking a loan at a bank he desired, but, in the end, he used another bank. I thought, it’s just a common thing because the offer by the other bank was better. Surprisingly, my friend denied this, saying the proposa...
22 August 2016 /people /retail Innovation in Financial Services
Twenty years ago low cost airlines such as easyJet totally revolutionised the airline industry with a business model that fundamentally changed the way that people could fly. Comparisons can be drawn between airline carriers who battled against the low cost airlines and the large retail banks who continue to face pressure from the fintech industry...
19 August 2016 /retail
Within the financial technology sector, the ATM is sometimes seen as an area of self-service that is seeing less use due to mobile or online adoption as consumers move towards e-money and contactless payments. What may surprise is that the global ATM market actually continues to grow at a significant pace. The theme of modernization, driven by re...
18 August 2016 /retail
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