210 Results from 2016, /retail
Retired Member
Most banks have dabbled with natural language in some form. A simple virtual assistant on a website or a mobile app that allows basic voice commands, but these are just point solutions to specific problems that don’t explore the value of human/machine conversation to the wider business. In a recent article Banks, In Uncharted Territories, Francis...
28 September 2016 /retail Innovation in Financial Services
What could the near future hold for consumer banking? It seems that anything is (adjacent) possible. From a boring black and white bank statement to a full colour, multi-branded monthly record of how where and when you spent that hard earned cash? From a ‘customer base’ to a fully engaged focus group, actively involved in and enthusiastic about pro...
27 September 2016 /retail
Mark Aldred Head of Sales at Auriga
Does increasing use of technology need to mean that business and personal interactions will be increasingly anonymous and purely functional? I believe not, and that banks should be using technology as a way to build personal relationships, not eliminate them. It’s acknowledged that banks face mounting pressure to control costs. Customers are dem...
22 September 2016 /retail
The changes the world has seen in digital in recent years have been vast, and almost every industry across the globe is grappling with how best to adapt to enable greater efficiency and improved customer experience. No more so than the financial services sector, which arguably serves to benefit more than other sectors by adopting fully integrated...
21 September 2016 /retail
Banks are finding it increasingly difficult to generate loyalty and become the main banking relationship of their customers. This has a direct economic impact in that revenues and profits are more volatile than it is desirable. If we add high cost bases, the burden of increasing regulatory costs and downward pressure on fees and margins to the mix,...
20 September 2016 /retail
Alex Bray AVP, Omni-Channel Acquisition & Servicing at Genpact
‘Omnia omnibus’ means ‘all things to all men’ in Latin. That is a good way to start a discussion on the meaning of omni-channel to banks. As with so many other financial services buzz phrases, omni-channel means many different things to different people. Certainly, there is an acknowledgement in the industry that banks need to be more omni-channel...
19 September 2016 /retail Online Banking
‘Banker’. It’s difficult to think of any other job title that has been so universally vilified since the financial crisis in 2008. Roundly blamed for a ‘casino’ attitude to using other people’s money to line their own pockets, bankers have been the focus of demonstrations around the globe and, if Mark Carney is to be believed, an on going regulato...
19 September 2016 /retail
The Financial Stability Board (FSB), chaired by the Bank of England’s Mark Carney, recently warned that banks have flagged their concerns about missing regulatory deadlines, with Basel III being highlighted as a particular concern. Some of the problems have been around translating Basel III law into the domestic legal framework. Other banks have sp...
15 September 2016 /regulation /retail
Christoffer Hernæs Advisor and investor at Hernæs Consulting
Earlier this year, I was part of the panel discussion on the role of challenger banks at the European Fintech Awards, and one of the main questions was whether the challenger banks were to lead to a revolution or if they are merely digital lipstick. First let’s review some highlights in the rise of the challenger banks. As the dust settled on the ...
14 September 2016 /retail
Alex Kreger Founder & CEO at UXDA
Many job titles have disappeared throughout history, and the reason for that is technology. The idea behind technology was to make human life much easier and more convenient, e.g., calculating incredibly complex numbers, waking up to your favourite tune, contacting people from a remote location, to name just a few. All the technological progress y...
12 September 2016 /people /retail Innovation in Financial Services
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