191 Results from 2012, /retail
Retired Member
The FSA’s plans to tighten customer complaint procedures for retail banks have been in the offing for a long time, and are certainly welcomed by the industry. Within such a competitive industry, these proposed changes to the guidelines have levelled the playing field, forcing retail bank managers across the industry to try to resolve all complaint...
23 October 2012 /retail
Date Posted: 20 Oct 2017 Job Reference: G3RR-7TT Company: Nerdom Retail Bank Position Title: Chief Executive Officer Reports to: Board of Directors Reporting to this position: Chief Experience Officer, Chief Marketing Officer, Chief Operating Officer, Chief Technology Officer, Chief Financial Officer, Chief Risk Officer, Chief People Officer, Chie...
22 October 2012 /payments /retail Finance 2.0
Brett King CEO & Founder at Moven
There’s a long held premise that branches are great channels for advice, that this is the one differentiation that bank branches provide that the Internets could never compete with. There are three problems with this assertion that should rightly challenge the superiority of the branch channel in bank operations today: Customers rarely get advice ...
22 October 2012 /retail Innovation in Financial Services
It is no surprise to hear card fraud continues to rise in every country around the globe, according to the survey published by ACI. With the never-ending fraudulent assault on your customers, how do you keep them happy? As the ACI report states, fraud isn’t just about the financial loss to the bank, it’s more than that; it actually undermines the ...
18 October 2012 /regulation /retail
Some industry commentators have been predicting the death of banking is near. With disintermediation ripe and new entrants springing up everywhere, one thing is for sure, banking will never be the same again. Here is my view on when services, channels, technology and processes will become extinct in the banking industry. Let me know your thoughts....
17 October 2012 /payments /retail Finance 2.0
The popularity of Daily Deals sites has exploded in recent years with a plethora of providers vying for the attention of an increasingly price-sensitive consumer base. However, while Daily Deals are a highly effective means of increasing awareness and driving consumers to a particular retailer, the current offerings lack the ability to target the ...
16 October 2012 /retail
If you don’t think Web 3.0 isn’t already transforming the way banks do business, consider this story: The American bank BBVA Compass recently decided to drop the $25 anniversary bonus on its checking accounts. On the surface, the move seems a bit risky, doesn’t it? But the people at BBVA have been embracing Web 3.0 and all its benefits, including ...
15 October 2012 /retail
Ring-fencing is never out of the news long at the moment, and the recently published Liikanen report, an EU-commissioned report on European banking, has now defined its version of implementation. It recommends that investment bank trading activities are placed in a separate legal entity from their retail banking activities; that this separate leg...
12 October 2012 /regulation /retail
Has anyone noticed a lack of young IT talent in the UK at the moment? You know what I’m talking about… Everyone you interview is a dud (even though their academic results are glowing) and they all expect big money (start from the bottom anyone?). In the UK we are currently in the midst of an IT skills shortage, and according to industry experts, ...
11 October 2012 /payments /retail Innovation in Financial Services
Retail banks are racking their brains trying to work out how best to stand out when it comes to retaining customer loyalty. Traditional reward programmes with points and cashback are no longer considered to be pioneering schemes but essential elements of a card marketing programme. Banks who want to set themselves apart from the pack are now loo...
08 October 2012 /payments /retail
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