Join the Community

22,300
Expert opinions
44,315
Total members
318
New members (last 30 days)
165
New opinions (last 30 days)
28,773
Total comments

Latest expert opinions

clear
clear

3643 Results from /retail

Retired Member

Retired Member 

More on the current opportunity for P2P lending

Paul writes about P2P lenders seeing a silver cloud in the sub prime mortgage crisis, and subsequent fall out. I wanted to expand a little, on why I at least, believe that to be true. Banks have many influences on their lending practices, andgenerally, only one of those influences is under the direct control of the borrower. That would be the borr...

/retail Trends in Financial Services

Paul Penrose

Paul Penrose Head of Research at Finextra

P2P lenders see silver lining in credit crunch cloud

The credit crunch may be bad news for traditional banks, but the new breed of peer-to-peer lending operators are viewing the current liquidity crisis as a clear opportunity to take on more business. With traditional lenders tightening their loan criteria and dispensing with special introductory credit card rate offers and home equity loan options,...

/retail Trends in Financial Services

Retired Member

Retired Member 

Net Promoter Score vs Customer Satisfaction score?

There is much debate on the value of customer loyalty metrics. This post from my other blog, has attracted some debate, so thought I would open it here to this audience. The subject of customer loyalty measurement is a controversial, and deep topic for bankers. I have no particular axe to grind here on the debate, and am just curious which measur...

/retail

Paul Penrose

Paul Penrose Head of Research at Finextra

Web 2.0 buzzword watch

Investors Business Daily via CNNMoney comments on the use of Web collaboration tools such as RSS, Wikis and blogs in the business sector under the guise of a new business buzzword: Enterprise 2.0. It's the first time I've heard the term in general use, but it seems that I'm well behind the curve. The phrase was first coined by Andrew McAfee from H...

/retail /wholesale Trends in Financial Services

Paul Penrose

Paul Penrose Head of Research at Finextra

HSBC humbled by Facebook protest

Banking giant HSBC has been forced into an embarrassing u-turn over interest charges on graduate overdafts following a successful protest campaign on the Facebook social network organised by the National Union of Students. The rapidly proliferating campaign, called 'Stop the Great HSBC Graduate Rip-Off!', (see Finblog earlier this week), attracte...

/retail Trends in Financial Services

Paul Penrose

Paul Penrose Head of Research at Finextra

Bandwidth as an Internet currency

Computer scientists at Harvard's School of Engineering and Applied Sciences, in collaboration with colleagues from the Netherlands, are using a novel peer-to-peer video sharing application to explore a model for electronic commerce that uses Internet bandwidth as a global currency. The researchers envision an e-commerce model that connects users ...

/payments /retail Futuristic Banking

Paul Penrose

Paul Penrose Head of Research at Finextra

Stop the great HSBC graduate rip-off!

University graduates are furious at a decision by HSBC to charge interest on previously free overdrafts. UK broadsheet The Guardian reports on how thousands are now turning to Facebook in a 'viral campaign' against the bank The rapidly proliferating campaign, called 'Stop the Great HSBC Graduate Rip-Off!' has already brought in thousands of rec...

/retail Trends in Financial Services

Elton Cane

Elton Cane Digital product delivery at News Corp Australia

Cable mining and bank network outages

News this week from Las Vegas about telcos offering rewards for information on thieves stealing live cable got me thinking about the possible cause of Internet bank Egg's woes this week. C&W, which provides Egg's web hosting, says it was having to put in re-routes to take customers away from the fault while they isolate it. If they find that t...

/security /retail

Paul Penrose

Paul Penrose Head of Research at Finextra

Shoulder surfers get the brush off with EyePassword

UK payments body Apacs published a PIN security advice guide for consumers late last week reminding cardholders of the continued threat from counterfeiters and shoulder surfers. Despite the introduction of Chip and PIN technology in the UK, card skimming and the subsequent use of cloned cards in overseas networks remains a lucrative business for t...

/security /retail Futuristic Banking

Paul Penrose

Paul Penrose Head of Research at Finextra

PayPal shows banks how to blog

Billed as the official place for all things PayPal, the online payments pioneer has opened a corporate blog with the following mission statement: "We created The PayPal Blog as a forum for PayPal employees to engage with you -- to connect you with the leaders of our company and capture their insights and opinions. Most importantly, we want to...

/payments /retail Trends in Financial Services

Now Hiring