3646 Results from /retail
Paul Penrose Head of Research at Finextra
Is it just me, or is the offshore call centre a sinister new ploy by Big Business to frustrate awkward customers? I’ve got no empirical data to back up this wild assumption, but it seems that every time I’m patched through to an overseas operator it’s when I want to cancel a subscription, or query a strange new debit from the service provider that...
01 May 2008 /retail Whatever...
In his ever-informative BankerVision blog, Lloyds TSB's James Gardner reports back from the latest TTI Vanguard meeting on technology trends in Canada. He was particularly struck by a presentation that posited the transformation of the mobile phone from a communications device to a smart personal server. During the presentation, a linux handset ...
01 May 2008 /payments /retail Futuristic Banking
Gary Wright Analyst at BISS Research
I have written evidence that some of Europe's largest Corporates have expressed a number of serious issues to the EPC where SEPA is failing and in danger of deteriorating to a simple Bank to Bank system. But a picture has been presented in the media that SEPA is on course to achieving its end objectives at some stage in the future; however, the do...
30 April 2008 /payments /retail SEPA and European Payments
More than 300 consumers who are active Internet users participated in a survey conducted by the Society for New Communciations Research, focusing on how customer care influences brand reputation given the widespread adoption of social media. Top findings include: • 59.1% of respondents use social media to “vent” about a customer care experience...
29 April 2008 /retail Trends in Financial Services
Now this might be a really dumb question but I ask it in response to Chris Skinner's blog published on the SWIFT Community website. According to Chris, SEPA is working and he substantiates his claim by announcing various polling scores from an American audience at a recent conference. I am not sure how much relevance any poll on SEPA in the USA is...
29 April 2008 /payments /retail SEPA and European Payments
Withdrawing funds from a Barclays cash machine today I noted that the UK banking group has added a trademark to its ‘hole in the wall’ branding. Barclays Bank first dispensed with the ATM acronym for its cash machine stock in 2006, preferring to re-label the machines with the more colloquial phrase ‘hole in the wall’. The initiative was dreamt up b...
29 April 2008 /retail
Alex Noble Account Director at McAfee
An interesting article on Finextra today with statistics that one third of UK web users bank online. Apparently the most popular sites are Lloyds TSB and Royal Bank of Scotland. What is interesting for me is that in the UK at least, the web channel and the phone channel are still some way off converging. You might argue that this is natural, as th...
28 April 2008 /retail
Don Callahan, Citigroup's chief administrative officer, has taken strong exception to a news item in the Financial Times which reported that the universal bank had sought advice from Hewlett-Packard about how to revive its business without splitting up the company. "For the record, Citigroup has long been a client of Hewlett-Packard for vario...
28 April 2008 /retail /wholesale
Retired Member
The questions a bank needs to ask include: Do our customers know enough about our products and services? The answer to this is always no. Can we handle some (possibly negative) feedback? The answer to this used to be no, and that has to change to 'yes'. Do we have a mechanism in place to translate good or bad feedback into bette...
28 April 2008 /retail Innovation in Financial Services
I don't know whether to be concerned or pleased that 100 million of us may be paying by mobile by 2011. The Gartner report suggests that: wireless application protocol (WAP), - requiring software and expensive data connections, unstructured supplementary service data (USSD) - text based and potentially insecure even with extra software, and ...
24 April 2008 /payments /retail Innovation in Financial Services
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.