3660 Results from /retail
Retired Member
Do you watch House, the US medical drama series? In it, the team, ably led by the wonderfully acerbic Hugh Laurie as the eponymous head doctor in the Department of Diagnostic Medicine, solve puzzling medical cases through a range of medical tests, brainstorms and lateral thinking. We need an equivalent person, and department, to help us get out o...
05 March 2009 /regulation /retail Trends in Financial Services
I wrote a cheque the other day. Only a small one; it was a present to a relative. A not very imaginative present, yes, but there you go. It got me thinking, though. If cheques disappeared, how would I send this present? Some people have said that this is where prepaid cards come in (indeed, in a past life, the use of prepaid cards as presents w...
04 March 2009 /retail Trends in Financial Services
Interesting comment reported on the BBC website this morning. Gary Hoffman is quoted as saying (about the resumption of lending): "We can now return to what we do well - mortgage lending." Correct me if I'm wrong, but it was their mortgage lending policies and practices that got them into the mess in the first instance. By what yardstic...
03 March 2009 /regulation /retail Trends in Financial Services
...or desperate, or trying to send me a message that is too subtle for my limited imagination...? They're teaching some pretty weird stuff about managing customer relationships in the marketing classes, these days. The direct mail I've had from my bank these last 4 months are as follows: an invitation to their premier banking service, which costs...
02 March 2009 /retail Online Banking
Paul Penrose Head of Research at Finextra
You've got to admire those Nigerian 419 scammers. Here's the latest that popped into my inbox, offering compensation from the Nigerian government to all those sad individuals who have been conned in the past: FEDERAL REPUBLIC OF NIGERIA (PANEL ON CONTRACT PAYMENT AND COMPENSATION) It has been resolved by the Senate special committee on Foreign Rel...
02 March 2009 /security /retail
An interesting article from Netbanker on bank charges. I am sure, every bank thinks on the topic: if no big money can be earned on (new) loans, then what is next? Transactions? Service? Additional products? The logical answer is to put charges on things which are big cost elements for the bank: branches, tellers, call centre people, paper statemen...
27 February 2009 /retail Innovation in Financial Services
Bank bosses just don't get it. BofA president Ken Lewis is once again in hot water after flying to a hearing in New York with Attorney General Andrew Cuomo on a luxury private jet. Lewis was there to answer questions about billion dollar bonus payouts to Merrill staff in December. Officials say he refused to supply the information Cuomo wanted, but...
27 February 2009 /retail /wholesale Whatever...
There is mucho incompetence over the pension issue that is in the Press at present. Our politicians are jumping on the bandwagon and either don't understand the issues, or are playing dumb for their own ends, and it's not very edifying to see this happen. The truth is that, in the RBS pension scheme, anyone who leaves is entitled to claim their pen...
27 February 2009 /retail Transaction Banking
This is getting serious. Following on from the politically-sanctioned banking witch trials in Parliament, demonstrators have hanged an effigy of a banker from Marble Arch in protest at the growing financial crisis. The Evening Standard reports that a group called the Government of the Dead dressed up as zombies for the demonstration. Scores of rev...
Picture the scene. “Hey, Tone. Many of of us don’t like the mess you left the country in, so you’re losing your PM’s pension.” “Maggie. Loads of your humble citizens think you wrecked the country when you were in charge. Say adieu to your pension. Oh, and by the way, you’ll have to pay back half of what you’ve received already.” “Johnny Boy...
26 February 2009 /retail Online Banking
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