3665 Results from /retail
Alan Goodrich Regional Sales Manager at ERI
Arguably this is not a blog, as it has been too long since my last missive - perhaps on this occasion it should be categorized as a periodic rant in disbelief at human ability not to learn from others’ mistakes? In this month’s issue of IBS Publishing (Issue 18.9, June 09) a lead article described a project at Caja Madrid, the fourth largest saving...
15 June 2009 /retail Innovation in Financial Services
Retired Member
Just a quickie, but I read in the paper the other day that Institutional Investors were worried that the incentives for Stephen Hester to sort out RBS weren't generous enough, which is an interesting take on the issue of executive pay after all we've heard about the immorality of rewarding failure. What I thought rather revealing, however, is that...
15 June 2009 /retail Transaction Banking
The marketing people at my bank have really been busy recently, and certainly doing their bit to keep the Royal Mail going. Over the course of one week, we received five – yes 5 – mailshots offering us a range of their wonderful value-for-money savings accounts. We received two on one day, a further one a couple of days later, and then two more be...
Paul Penrose Head of Research at Finextra
UK supermarket chain Tesco opened its new banking headquarters in Edinburgh yesterday. The retailer is looking to cash in on consumer disenchantment with crisis-stricken traditional banks. Chief executive Terry Leahy is promising a return to old-fashioned, conservative values for customers who park their finances with Tesco Personal Finance. The ti...
11 June 2009 /retail Whatever...
While this may have some use in preventing any Tom Dick or Harry ringing up and and impersonating a customer, it does not prevent the sort of fake call centre scam proving popular with criminals at the moment. ie. the bank call centre is not authenticated to the customer. It merely closes just one of the many doors open to criminals. I suppose the ...
10 June 2009 /retail Whatever...
Everyone has to pay and pay. The local council is the beneficiary of all sorts of payments from residents. Parking, rates, fines, permits etc. Rather than use several third parties to gather all these payments could councils become payment system providers? Would you prefer to sign up with your local council once - to make a payment anytime for par...
09 June 2009 /payments /retail Whatever...
Last week Google released details of a new audio interface it is working on to improve accessibility. They say "An adaptive interface with tactile and audio feedback could make it easier to ignore a small screen". See the full article at: http://beta.technologyreview.com/communications/22731/ We think this is a great step to improve acc...
09 June 2009 /retail
Alex Noble Account Director at McAfee
I wrote yesterday on the problems the Commonwealth Bank of Australia was having with a phishing attack that caused customers to call a fake contact centre that impersonated the bank's centre and captured their credit card details ("Phishing fraud steps up a new level with fake bank IVR & contact centre"). It now seems that this frau...
05 June 2009 /security /retail
Fortunately this fake call centre scam is easy to pevent. These customer's data may have been previousy stolen, or perhaps something as simple as reading the person's mail and determining they were BoS customers and performing the scam. One wonders what the banks will do when the mail channel is usurped too. There is nothing to stop an enterprising...
05 June 2009 /retail Whatever...
I normally focus the blog on Europe, but this story from Australia shows a very alarming new level of fraud. In this case fraudsters have targeted Commonwealth Bank of Australia customers with a fake IVR and call centre. The story ( fully available at APCmag.com here ) is very worrying. It shows that fraudsters are graduating from e-mail phishing...
04 June 2009 /security /retail
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