3665 Results from /retail
Retired Member
I've seen plenty about Web 2.0 and people wondering how do banks get into social networking. From what I can see most of you have it back to front. It's not about using the new social media communications channels as just another means of bleating out your unwanted messages, or or to have you most passive and vetted staff chatting with customers. I...
29 June 2009 /payments /retail Innovation in Financial Services
Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,
The Swedish IT-association estimates that some 2 million Swedes are not part of the IT-based society. One million of these are said to be more or less IT-illiterate. That is well above 10% and not acceptable as so much of public and private services have moved to the net. As a step to mitigate the problem an education package has been created. Ann...
28 June 2009 /retail
I have noticed a few things lately. Corporations have an obsession with information. That's essential you might say. I'd agree that information is essential, but exactly what? It is important to make the right information the target of your obsession. This is where the problem begins - focusing on the wrong information and too much information. I o...
26 June 2009 /payments /retail Innovation in Financial Services
How many "silver bullets" have their been in the last 20 or so years? SaaS Virtualization Middleware Open Source Unix Client/server The list goes on and on, starting with Babbage's Difference Engine on up to Web 3.0. Whether you believe that cloud computing is simply the next evolution of distributed computing, or something new altogeth...
25 June 2009 /retail
One of the reasons I haven't been too excited by the latest gadgets to 'assist' the customers at our dinosaur banks is because quite frankly - the whole idea is just ridiculous and obsolete. From where I'm looking anyway. While most of you probably can't imagine a world without PINS, passwords, user-names, pockets full of gadgets and routines to re...
25 June 2009 /retail Innovation in Financial Services
Read Computer Sweden column by Joakim de Leeuw - innovation manager at SEB in Sweden. Reflections: Digital natives and digital immigrants are said to be virtually different races. As a rapidly growing proportion of customers and employees are born into the digital world it is important to understand the possibly even fundamental difference. How dif...
Well, the numbers are bad, but not altogether hopeless. The score on the Gallup Confidence in Banks poll in the NYTimes puts banks at 22, In 1979 they stood at 60. I expect that bankers themselves will always provide enough support for themselves to keep it at about 10, so there are still one or two consumers out there with some confidence in the ...
24 June 2009 /payments /retail Whatever...
Citi's recent announcement of a potential deal to sell off IT assets confirms that no matter what the century or circumstance, most things never change. I had high hopes that Citi would emerge from their current troubles as a leaner and stealthier competitor in the global market, but that hope is diminishing in light of their "death by a thou...
24 June 2009 /regulation /retail
Interesting article in Business Week. Not much new perhaps - but crystallizing. Goes as follows: - digital friendship speak volumes about us as consumers (my focus here) and workers - defining the value of these relationships has become a "defining" cahllenge for businesses.. - marketers are finding that if your friend buys something ther...
20 June 2009 /retail
Big call. I have seen the light or more accurately 'retail banking' at the speed of light. Natural, easy, safe, private - the way the customer wants it. So fast it's invisible - you don't even see an internet bank. It isn't in a new banking product, although one of the many things it does do - is replace internet and retail banking, cards, password...
19 June 2009 /payments /retail Innovation in Financial Services
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