3665 Results from /retail
Retired Member
Banks in the US are on the receiving end of long overdue examination into their practices in relation to overdraft charges. Transaction 'reordering', 'delaying' and other handy little systemic sleights of hand designed to extract the maximum fees from customers who fall into overdraft are attracting the ire of both consumers and the government. Wh...
10 July 2009 /retail Whatever...
John Dring Digital Services and mCommerce at Intel Network Services
Why, when a Bank will hound a defaulting mortgagee for 50 years for repayment, adding new charge after new charge and top rate interest on top, can a Bank get away with the idea that its debts will be wiped off the slate and forgotten? When public money was funneled into the Banks, I for one thought it was the right thing to do because I believed m...
10 July 2009 /retail
Paul Penrose Head of Research at Finextra
The UK's Financial Services Authority (FSA) has published proposals that for the first time will 'name and shame' banks with a poor record for handling customer complaints. The proposals would see firms publishing their own complaints data every six months and the watchdog would publish results from the whole sector twice a year. Introducing the ...
Couldn't happen to you? Well, fraudsters stole $1 billion from nearly 500,000 Australians in 2007 alone. This year is proving to be a bumper year. A recent round of phishing attacks against Commbank customers could be bearing fruit for criminals. Something has been going wrong there and Commbank have had some serious issues with Netbank. Take the c...
09 July 2009 /retail Whatever...
Twitter is on a few people's minds at the moment, and although it has tremendous potential as a communication tool and is still in it's primitive stages- twitter has provided some unusual insights into human activity. Some analysis of twitter following habits seem to show: 'Although men and women follow a similar number of Twitter users, men have ...
08 July 2009 /payments /retail Whatever...
I note there is a movement afoot to revert to plain language and traditional type mortgages in these changes we see sweeping the financial industry. I'm all for plain language. Keep it simple. Anything else is probably hiding a trap for the unwary, or providing the opportunity for a 'consultant' to gloss over those little important tricky bits. 52...
06 July 2009 /retail Innovation in Financial Services
Wells Fargo's Guided by History blog has unearthed a great architectural curio from the early 1970s. To celebrate its centennial year in 1972, NorthWest National Bank created and staffed a space age 'Future Bank', which was intended to give customers a peek at banking in the 21st century. Future Bank tellers were dressed like extras from Star Tre...
03 July 2009 /retail Finance 2.0
That's the literal translation of CheBanca which offers an innovative take on the traditonal bank branch courtesy of Milan design studio Crea International. It's as sleek and cool as the Apple Store. Hat tip to Rob Findlay at the Bank Channel.
02 July 2009 /retail
Matt White North America editor at Finextra
Interesting, if not entirely surprising, snippet from the strategic innovations in payments systems panel discussion here at EBAday. Lee Fulmer, currently with IBM, revealed that in his previous life at Hbos he refused to bank with his employer. He didn't like the products offered and so banked with the rival HSBC. Understandably the panellists wh...
01 July 2009 /retail EBAday
70 percent of all transactions in Australia and 75 percent of payments between $11 and $25 are made with cash. Customers may use credit cards for reasons such as an interest free period and loyalty programs may influence a quarter of credit card transactions. Credit cards are used for around 10% of payments. Debit cards are more popular accounting ...
01 July 2009 /payments /retail Whatever...
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.