3665 Results from /retail
Navin Rammohan Principal Manager - Marketing at Infosys Technologies Ltd.
My favorite definition of branding, one that I read a long time ago goes like this - brands are about people and ideas and great brands are built when people and ideas come together. Sadly, most bank branding that you and me have seen over the years have been either only about the bank itself (read heritage, organization values, mission etc.) or o...
11 December 2009 /retail
Lachlan Gunn Executive Director at European Association for Secure Transactions
How convenient for the BoE to blame the current problem with old and tired 5 pound notes on the recession, and then push for the high street banks to take action. Weren't they doing exactly the same thing in early 2007 before the worst of the economic downturn began in 2008? Then the BoE Governor, Mervyn King, blamed High Street banks for the sh...
07 December 2009 /security /retail
Although channels have been the top focus area for banking innovation in recent years, they haven’t run out of steam. Most banks today have a good vision for their channel strategy – one that builds a strong partnership with customers and puts them firmly in control of the relationship. A few interesting examples on how banks across the world are ...
07 December 2009 /retail
Matt White North America editor at Finextra
As Finextra community members are well aware, digital security is a hot topic of debate and there's little consensus out there. Enter the Global Trust Council, a non-profit that is proposing a serious shake-up of the way we conduct our digital lives. It argues that we are forced to hand over far too much personal information when going about our d...
03 December 2009 /security /retail Information Security
Retired Member
There's a new study out that says investor behavior is almost half determined by genetic factors. Twins who were raised apart were compared to twins raised together, in terms of their investing preferences. This suggests to me that personality type preferences, and learning style preferences, which are both rooted in early childhood -- are at work ...
02 December 2009 /retail Innovation in Financial Services
Ainsley Ward Vice President, Payments Solutions at CGI
I appreciate that this is probably my first foray into Hyacinth Bucket territory, but I've noticed recently that there's been a new addition to the street litter here in Brussels. As the number of cigarette butts (and packets and plastic wrap) has considerably decreased there seems to be a new addition to the flotsam and jetsam - RFID tags. To be ...
02 December 2009 /retail Whatever...
Paul Penrose Head of Research at Finextra
Bank of America has announced the launch of the Credit Card Clarity Commitment(TM), a one-page summary of customers' rates, fees, and payment information. "Bank of America is investing more in our customers and our future," says Brian T. Moynihan, Bank of America Consumer, Small Business Banking, and Card Services president. "We are ...
01 December 2009 /payments /retail Finance 2.0
Banks have invested tirelessly in channel and process transformation to improve end-user experience. But you'll agree, only certain innovations, primarily on the channel front, have created visible impact on customers. Which leads me to ask whether there's a way by which banking innovation can be more in-the-face? How about innovating with custom
26 November 2009 /retail
Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted
Bank of America was an early active adopter of Twitter, which they use to monitor and respond to customer service questions. It is interesting to see how Twitter as evolved. For some it is about watching the conversations (is there a #hashtag for that?). For others it is about following interesting or relevant people. In order to conclude whether ...
25 November 2009 /retail Social Banks
Branch: The Twists in the Story Continue… Undoubtedly new channels have revolutionized the way people bank. And yet, branch networks thrive. A reality reflected in the discussion topic at a recent conference on multi-channel distribution that I attended. Increasingly, it seems, flexibility is the key to the future of branch banking. And most banks ...
24 November 2009 /retail
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