3665 Results from /retail
Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted
It's spring now at Finextra HQ and with it comes a new live and interactive webcast, Retail Banking - Customer engagement in the digital age, sponsored by Adobe. The webcast will look at a range of issues affecting retail banks in the digital age, debated by a team of industry experts, including: Tom Berry, Director, Carbon Communications (modera...
13 April 2010 /retail
Retired Member
Brilliant initiative from Nationwide, to restrict peoples' in-branch access to their own cash. It ignores those who don't want to draw £100 or more out and don't trust cash machines (like many elderly); nor does it help those who want coins for some or all of their withdrawal. I know a number of people who have kids at school age, and they need ...
13 April 2010 /retail Transaction Banking
Elton Cane Digital product delivery at News Corp Australia
Is it just me, or does mobile banking seem to perpetually be the next big thing? Maybe it's because I remember how underwhelmed I was by the first generation of WAP browsers on mobile phones when trying to access my bank account in 2000, but over the past decade I can count on one hand the number of times I've done "mobile banking" on my...
12 April 2010 /retail Innovation in Financial Services
As iPad was released, a lots of developers already started up their engines to create thousands or even millions of different apps, so the financial ones will be there too. The good thing about the iPad that on the first run, we do not know for what we can use it. The developers themselves are exhaustively thinking about it, to find a good idea an...
07 April 2010 /retail Finance 2.0
Many of my discussions are about how financial institutions can improve their processes to serve customers better, improve their brand and reduce costs. It seems that during tough times, and when customers are at their lowest, banks are playing tough, and forgetting that all the improvements in processes are worthless if you kick a customer when h...
30 March 2010 /retail
For an industry which has been established as part of part of the bedrock of society for centuries, the degree and speed of change experienced in the banking sector over the past 15 years has been little short of astonishing. In the USA, of the Top Ten banks trading in 1995 only four remain as they were. In Europe, the landscape has been simi
25 March 2010 /retail
Listening to people from different parts of Europe, everybody claims that banking went online, and the role of branches significantly decreased. In my example, the last times i visited a branch of my bank was when i opened my account and when i applied for a mortgage loan. For every other reason i use online and mobile banking, and of course ATMs ...
24 March 2010 /retail Innovation in Financial Services
Yesterday the Times (UK) reported how there are leaked plans by the UK government to force banks to provide basic bank accounts to anybody that wants to open one. The Times article describes a basic bank account in this way: Basic bank accounts allow individuals to pay in wages, benefits and a pension and provide a cash card to withdraw money. The...
24 March 2010 /retail
Given the diversity and sophistication of banking channels, people may wonder if there is room for further innovation. Now that technology has done its bit, it is time to generate new ideas around banking distribution, such as geo-specificity. Canadian banks have set a great example of how to stay within reach of customers, no matter what. Canada’s...
22 March 2010 /retail
The banking system is not particularly popular with the common man or woman at the moment. Banking is seen as self-serving through the apparent desire to soak up rescue and recovery dollars by the billion, without doing what a majority of the population would like to see: drip feed some of that cash back to the people and small businesses that nee...
18 March 2010 /retail
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