210 Results from 2016, /retail
Retired Member
The short to medium term lending market is diverse, comprising customers entering the credit market for the first time as well as those re-entering. The first-timers often include students or migrants who have no credit history and need to establish a line of credit before they can apply for a larger loan or achieve a more significant investment,...
23 November 2016 /retail /inclusion
Mobile banking apps are used more than 7,610 times per minute according to research by BBA As Bill Gates famously said: “Banking is essential, banks are not.” According to research by BBA and Statista, consumers are now using mobile banking apps more often than any other method of banking. Surveys conducted across 2015 and 2016 show that mobile ba...
22 November 2016 /retail
Digital technologies have been driving the evolution of customer service over the last few years and this is rapidly changing the way financial organisations, and their customers, think about customer service. Fuelled by customer demands for instant gratification, advances in technology have altered expectations around the availability of services....
17 November 2016 /retail
Raj Singh Executive Director at Finova360
BANKS - AN INFORMATION AND DATA ANALYTICS HUB Banks are storing valuable customer data since decades but they have never harnessed the same. The data which is lying in every bank is nothing less than a gold mine. Banks across the globe have now started to look in to this goldmine and have started understanding how to carve out various analytics ...
15 November 2016 /retail
Graham Seel Principal Consultant at BankTech Consulting
Because of increasing competition, and low interest rates, net interest income is going down. This isn’t what our shareholders and members want. But what can we do about it? In a previous post, I listed a number of significant challenges and opportunities for community banks. In this, and following posts, I will dig a bit deeper into innovative ap...
09 November 2016 /retail Innovation in Financial Services
Reghunathan Sukumara Pillai Consultant at Infosys
As banks have moved from ledger-based accounting to core banking solutions, and from there to channel solutions and digital solutions, their business has undergone much modernization and innovation. Banking has changed from a bank staff-assisted model to self-service, where transactions might or might not be authenticated by bank staff. The emergi...
08 November 2016 /retail
Back in July when I wrote a piece on how retail banking customers continue to be underwhelmed, the Competition and Markets Authority were on the verge of suggesting new proposals that would shake-up the industry. And well, they have done just that. The package of measures set to be imposed over the next two years by the body are based on the findin...
07 November 2016 /retail
There are huge, untapped banking opportunities in Africa and banks in the region need to step up to succeed. Retail banking in Africa is far from straightforward. As the world’s second largest and second most inhabited continent, with over a billion people spread across 56 countries, there are a wide variety of trends that are shaping the retail f...
07 November 2016 /retail /inclusion
Enough with the talk of the branch of the future. The branch of the future is something I’ve been hearing about since I entered the banking industry in 1986. Guess what? Nothing has really changed that much. So welcome to the future which is really here, and now. Outside your branch doors a digital revolution is occurring at this very moment. Sure...
03 November 2016 /retail
Nanda Kumar CEO at SunTec Business Solutions
The United States presidential race is in its home stretch. Trump is confident of victory but his policies for the financial services industry are questionable. In his manifesto he states he wants to rid the US of the Dodd-Frank law, which he feels is impeaching on the amount of capital financial institutions can hold. His opponent, and a former F...
31 October 2016 /regulation /retail
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